# Care 4 U - 466 Melton Road

*Operated by Care4U (Leicestershire) Limited.*

Care 4 U - 466 Melton Road is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE4 7SN
- Registered manager: Singh, Lalita
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 23/Jul/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Whistleblowing was encouraged and staff felt confident to raise concerns.
  - Published: 2025-12-12
- Finding
  - Evidence: A managerial structure with quality assurance audits and an electronic care monitoring system provided live oversight.
  - Published: 2025-12-12
- Finding
  - Evidence: Annual satisfaction surveys showed an increase in overall satisfaction in 2020.
  - Published: 2025-12-12
- Finding
  - Evidence: Risk assessments were in place and regularly monitored, with concerns escalated to relevant healthcare professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were administered safely with staff competency assessed through spot checks.
  - Published: 2025-12-12
- Finding
  - Evidence: Safe recruitment practices were in place, including induction, training, and shadowing of experienced staff.
  - Published: 2025-12-12
- Finding
  - Evidence: People were supported by a core group of staff with whom they had developed positive relationships, described as kind and caring.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff followed COVID-19 infection prevention and control guidance consistently, including correct use of PPE and hand hygiene.
  - Published: 2025-12-12
- **person_centred_care** _(minor)_
  - Evidence: some relatives commented they would like to have access to the support plans that were now held electronically; some said they would also like to have paper copies of the support plans kept within their homes.
  - Published: 2025-12-12
- **complaints_handling** _(minor)_
  - Evidence: records of complaints needed to be recorded in more detail to clearly evidence when they were brought to the providers attention, the dates of investigation and conclusion.
  - Published: 2025-12-12
- **record_keeping** _(minor)_
  - Evidence: some of the records had not been fully completed to evidence an audit trail from when the complaint was received and concluded.
  - Published: 2025-12-12
- **communication_with_families** _(moderate)_
  - Evidence: Communication with the office staff is the main area of frustration, it's a bit hit and miss, it depends who you speak with as to whether anything gets done.
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-443902455

HomeCare Compass is an independent guide and is not affiliated with the CQC.