# ARCH Winchester

*Operated by Amber Residential Care Homes Ltd.*

ARCH Winchester is a CQC-regulated home-care agency in Winchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: SO23 0LD
- Registered manager: Baxter, Frances
- Local authority: Hampshire
- Region: South East
- City: Winchester
- Last CQC check: 12/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and equality competency
  - Published: 2021-10-30
- Finding
  - Involvement in care planning
  - Published: 2021-10-30
- Finding
  - Person-centred and independence-promoting care
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Multi-agency working
  - Published: 2021-10-30
- Finding
  - Nutrition and health needs
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Staff training and supervision
  - Published: 2021-10-30
- Finding
  - Needs assessment and care planning
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Provider proactively planned for service growth while safeguarding quality, including investment in senior staffing and technology.
  - Published: 2021-10-30
- Finding
  - Evidence: On-call management presence available outside office hours to support people and staff in emergencies.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective consent processes in place, including Mental Capacity Act-compliant best-interest procedures.
  - Published: 2021-10-30
- Finding
  - Evidence: Dignity, privacy, and confidentiality consistently respected; staff adopted non-judgemental approaches particularly around substance misuse.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to build independent living skills and make informed choices, with keyworkers championing individual goals.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager actively involved in day-to-day operations, carried out comprehensive monthly audits, and maintained strong multi-agency partnerships.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Communication needs
  - Published: 2021-10-30
- Finding
  - Personalised care plans
  - Published: 2021-10-30

### safe

- Finding
  - Incident learning
  - Published: 2021-10-30
- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Risk assessment and mitigation
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Safeguarding systems
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30
- Finding
  - Staffing levels and continuity
  - Published: 2021-10-30

### well_led

- Finding
  - Stakeholder engagement and partnership working
  - Published: 2021-10-30
- Finding
  - Regulatory compliance and notifications
  - Published: 2021-10-30
- Finding
  - Quality assurance and auditing
  - Published: 2021-10-30
- Finding
  - Leadership and management oversight
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4436591376

HomeCare Compass is an independent guide and is not affiliated with the CQC.