# Right at Home Stockport & Didsbury

*Operated by DM Senior Care Limited.*

Right at Home Stockport & Didsbury is a CQC-regulated home-care agency in Stockport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/01/2023

## Practical info

- Postcode: SK5 7DL
- Registered manager: Gentle, Stacey
- Local authority: Stockport
- Region: North West
- City: Stockport
- Last CQC check: 12/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-12
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-12
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-12

### Other

- Finding
  - Evidence: Person-centred care plans co-produced with people and relatives, accessible via electronic care app
  - Published: 2023-01-12
- Finding
  - Evidence: Robust governance with daily, weekly, monthly and annual quality and safety monitoring
  - Published: 2023-01-12
- Finding
  - Evidence: Active community partnerships including local college apprenticeships and sensory loss organisations
  - Published: 2023-01-12
- Finding
  - Evidence: Positive culture with high staff morale, employee assistance programme, mentoring and wellbeing support
  - Published: 2023-01-12
- Finding
  - Evidence: Strong end of life care with close collaboration with NHS, district nursing and specialist palliative care teams
  - Published: 2023-01-12
- Finding
  - Evidence: Wide-ranging staff training including tracheostomy care, MCA, food hygiene, privacy and dignity, tailored to individual needs
  - Published: 2023-01-12
- Finding
  - Evidence: Medicines managed safely by trained staff with regular competency checks and real-time audits
  - Published: 2023-01-12
- Finding
  - Evidence: Comprehensive, detailed and contemporaneous care plans covering current needs and risk management
  - Published: 2023-01-12

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-12
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-12
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-12

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-12
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-12
- Finding
  - Using medicines safely
  - Published: 2023-01-12
- Finding
  - Staffing and recruitment
  - Published: 2023-01-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-12

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-12
- Finding
  - Working in partnership with others; engaging and involving people, the public and staff
  - Published: 2023-01-12
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2023-01-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4434249620

HomeCare Compass is an independent guide and is not affiliated with the CQC.