# Luu-Bridgets Healthcare Limited

Luu-Bridgets Healthcare Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/10/2018

## Practical info

- Postcode: SE7 8UG
- Registered manager: Bello, Rilwan
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 23/Oct/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Close working relationships with health and social care professionals; a healthcare professional stated the care 'cannot be faulted'
  - Published: 2020-01-29
- Finding
  - Evidence: Out-of-hours on-call system ensured management support always available
  - Published: 2020-01-29
- Finding
  - Evidence: Strong quality assurance including spot checks, care plan audits, monthly medicines audits and telephone monitoring calls
  - Published: 2020-01-29
- Finding
  - Evidence: Effective complaints procedure with log maintained and concerns resolved promptly
  - Published: 2020-01-29
- Finding
  - Evidence: People's privacy and dignity respected; staff demonstrated detailed knowledge of individual preferences
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives actively consulted in care planning; care plans kept up to date
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive mandatory training including safeguarding, MCA, infection control and equality and diversity
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines safely managed with MAR records, audits and competency assessments for administering staff
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with consistent, regular staff and no late visits reported
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment checks including references, ID verification and DBS checks
  - Published: 2020-01-29
- Finding
  - Evidence: People felt very safe with their carers and relatives expressed no concerns about safety
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4432097706

HomeCare Compass is an independent guide and is not affiliated with the CQC.