# Ashdene

*Operated by Langley House Trust.*

Ashdene is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/06/2023

## Practical info

- Postcode: WF1 4DU
- Registered manager: Ramasawmy, Namaseevayam
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 28/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - People were actively encouraged to be as independent as possible.
  - Published: 2022-09-29
- Finding
  - People were treated with dignity and respect.
  - Published: 2022-09-29
- Finding
  - Staff were kind, caring and considerate in the way they interacted with people.
  - Published: 2022-09-29

### effective

- Finding
  - People enjoyed a good range of home-cooked meals.
  - Published: 2022-09-29
- Finding
  - Staff were well supported and received regular supervisions and appraisals.
  - Published: 2022-09-29
- Finding
  - Staff were well trained and competent.
  - Published: 2022-09-29

### Other

- Finding
  - Evidence: A positive, empowering culture focused on independence promotion and harmonious living.
  - Published: 2023-06-28
- Finding
  - Evidence: Safeguarding concerns were investigated and referred to relevant professionals, with staff trained in safeguarding responsibilities.
  - Published: 2023-06-28
- Finding
  - Evidence: The service worked collaboratively with other health and social care professionals to provide effective care.
  - Published: 2023-06-28
- Finding
  - Evidence: Staff felt supported and comfortable raising concerns, with issues acted upon quickly.
  - Published: 2023-06-28
- Finding
  - Evidence: Governance processes were robust with audits completed at all levels of management and use of external auditors.
  - Published: 2023-06-28
- Finding
  - Evidence: Medicines were managed safely using an electronic medicines system with annual competency reviews.
  - Published: 2023-06-28
- Finding
  - Evidence: Risks associated with people's care were appropriately assessed and staff were knowledgeable about risk management, including criminal history considerations.
  - Published: 2023-06-28
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness; promoted independence and choice
  - Published: 2022-09-29

### responsive

- Finding
  - People were able to access a wide range of activities and community based groups.
  - Published: 2022-09-29
- Finding
  - People were encouraged and given the opportunity to access education and undertake qualifications.
  - Published: 2022-09-29
- Finding
  - Care plans were person centred and people were involved with the writing and reviewing of their care plans.
  - Published: 2022-09-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Staffing and recruitment
  - Published: 2023-06-28
- Finding
  - Using medicines safely
  - Published: 2023-06-28
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-06-28
- Finding
  - The recruitment processes were safe and robust.
  - Published: 2022-09-29
- Finding
  - Staff demonstrated a thorough understanding of safeguarding people.
  - Published: 2022-09-29
- Finding
  - The service did not always manage medicines safely.
  - Published: 2022-09-29

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-06-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-06-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-06-28
- Finding
  - The service worked in partnership with other agencies to achieve the best outcomes for the people who used the service.
  - Published: 2022-09-29
- Finding
  - There were effective processes in place to monitor the quality and safety of the support given.
  - Published: 2022-09-29
- Finding
  - There was clear leadership and guidance evident in the home.
  - Published: 2022-09-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-443000725

HomeCare Compass is an independent guide and is not affiliated with the CQC.