# YourLife(Ponteland)

*Operated by Yourlife Management Services Limited.*

YourLife(Ponteland) is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/07/2023

## Practical info

- Postcode: NE20 9UH
- Registered manager: Simpson, Linzi-Jill
- Local authority: Northumberland
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 08/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with other agencies evidenced in care plans and professional questionnaires.
  - Published: 2023-07-08
- Finding
  - Evidence: Strong leadership with positive feedback from people, families, and external professionals including district nurses and physiotherapists.
  - Published: 2023-07-08
- Finding
  - Evidence: Lessons learned from accidents and incidents were analysed and cascaded to staff through face-to-face meetings.
  - Published: 2023-07-08
- Finding
  - Evidence: Infection prevention and control practices were effective and PPE was used correctly.
  - Published: 2023-07-08
- Finding
  - Evidence: Risks were assessed and care plans were person-centred, reviewed before hospital discharge and updated to reflect preferences.
  - Published: 2023-07-08
- Finding
  - Evidence: Safeguarding policies, procedures, and training were robust, with the registered manager demonstrating clear awareness of responsibilities.
  - Published: 2023-07-08
- Finding
  - Evidence: People felt safe and described staff as kind and attentive, with a regular consistent team of carers.
  - Published: 2023-07-08
- **record_keeping** _(minor)_
  - Evidence: Recruitment checks were not always robustly completed and in line with best practice. For example, full education and employment histories were not always in place.
  - Published: 2023-07-08
- **medication_management** _(minor)_
  - Evidence: Some medicines recording was not in line with current guidance. Medication audits were not effective enough to identify those shortfalls.
  - Published: 2023-07-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-441087628

HomeCare Compass is an independent guide and is not affiliated with the CQC.