# Hartwig Care (Camden)

*Operated by Hartwig Care Limited.*

Hartwig Care (Camden) is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/05/2021

## Practical info

- Postcode: NW3 2NH
- Registered manager: Uwaoma, Onyinyechi
- Local authority: Camden
- Region: London
- City: London
- Last CQC check: 22/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in decision-making and care choices
  - Published: 2021-10-30
- Finding
  - Continuity of care and staff matching
  - Published: 2021-10-30
- Finding
  - Compassion and dignity in care delivery
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare professionals
  - Published: 2021-10-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and induction
  - Published: 2021-10-30
- Finding
  - Nutrition and dietary support
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance and documentation
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff felt well supported by management with clear lines of responsibility and good internal communication.
  - Published: 2021-10-30
- Finding
  - Evidence: People were involved in planning and reviewing their care, and regular satisfaction surveys were conducted.
  - Published: 2021-10-30
- Finding
  - Evidence: External health and social care professionals gave positive feedback about staff responsiveness and communication.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were dealt with promptly and reviewed regularly with actions taken to improve the service.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were person-centred, reflecting individual preferences, strengths, abilities, and cultural or religious needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Safeguarding concerns were dealt with promptly and appropriate external bodies were notified as required.
  - Published: 2021-10-30
- Finding
  - Evidence: Continuity of care maintained by allocating the same care staff to individuals, supporting long-term relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust and values-based recruitment process with thorough pre-employment checks.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were well trained with thorough induction, Care Certificate completion, shadowing, and annual refresher training.
  - Published: 2021-10-30
- Finding
  - Evidence: People spoke positively about staff who supported them, describing them as kind, caring, and compassionate.
  - Published: 2021-10-30

### responsive

- Finding
  - Involvement in care reviews and satisfaction monitoring
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Detail in care plans for complex health needs
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and emergency cover
  - Published: 2021-10-30
- Finding
  - Safeguarding people from abuse and harm
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - External stakeholder feedback and relationships
  - Published: 2021-10-30
- Finding
  - Leadership, accountability and staff support
  - Published: 2021-10-30
- Finding
  - Governance and quality auditing systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-440818110

HomeCare Compass is an independent guide and is not affiliated with the CQC.