# Agincare UK Bridport

*Operated by Agincare UK Limited.*

Agincare UK Bridport is a CQC-regulated home-care agency in Bridport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/09/2018

## Practical info

- Postcode: DT6 3JP
- Registered manager: Jolliff, Samantha
- Local authority: Dorset
- Region: South West
- City: Bridport
- Last CQC check: 27/Sep/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, open and inclusive organisational culture with staff feeling valued and recognised.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints were handled promptly and resolved in line with policy.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received role-specific training including dementia, end of life care, moving and handling, and diabetes.
  - Published: 2021-10-30
- Finding
  - Evidence: Monthly and quarterly audits in place to identify gaps and drive quality improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-agency working with GPs, district nurses, learning disability and social work teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong registered manager who led by example, working shifts alongside staff and maintaining transparent governance.
  - Published: 2021-10-30
- Finding
  - Evidence: Personalised, person-centred care plans regularly reviewed with involvement from people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding awareness among staff, with confidence to report concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely; people received medicines on time and as prescribed.
  - Published: 2021-10-30
- Finding
  - Evidence: People received care and support at their agreed time and were supported by familiar, consistent staff.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: Staff told us they had an annual supervision and annual appraisals... Staff informed us they felt one supervision a year was enough.
  - Published: 2021-10-30
- **staffing_levels** _(minor)_
  - Evidence: Staff told us they felt they needed more staff and had been working longer hours than they normally would to cover staff vacancies.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4386897763

HomeCare Compass is an independent guide and is not affiliated with the CQC.