# Solo Support Services Ltd

Solo Support Services Ltd is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/11/2019

## Practical info

- Postcode: NG12 4DG
- Registered manager: Hodson, Caroline
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Nottingham
- Last CQC check: 09/Nov/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from NHS clinical commissioning group and 98.8% of people reporting they felt the service was safe
  - Published: 2025-06-02
- Finding
  - Evidence: Well-documented end of life care reflecting individual preferences including spiritual, physical and emotional needs
  - Published: 2025-06-02
- Finding
  - Evidence: Strong dignity culture evidenced by dignity tree, dignity lead, and National Dignity Council trustee involvement
  - Published: 2025-06-02
- Finding
  - Evidence: Excellent communication support in line with Accessible Information Standard, including picture formats and documented personal phrases
  - Published: 2025-06-02
- Finding
  - Evidence: Comprehensive staff induction and person-specific training, including condition-specific training (e.g. epilepsy)
  - Published: 2025-06-02
- Finding
  - Evidence: Innovative personal health budget model enabling highly personalised, flexible care packages recognised nationally
  - Published: 2025-06-02
- Finding
  - Evidence: Strong multi-agency working with health and social care professionals, with professional guidance recorded and followed
  - Published: 2025-06-02
- Finding
  - Evidence: Medicines managed safely with clear guidance for complex regimes including PEG feeds, with accurate administration records
  - Published: 2025-06-02
- Finding
  - Evidence: Robust, person-specific risk assessments and care plans guiding staff on complex health needs with prompt updating when needs changed
  - Published: 2025-06-02
- Finding
  - Evidence: Personalised staff recruitment allowing people to choose and interview their own care staff, including family members, with consistent dedicated staff teams per person
  - Published: 2025-06-02
- **governance** _(minor)_
  - Evidence: The registered manager had notified us of the majority of events at the service, however while they had responded appropriately to allegations of abuse. They had not always notified us of what had happened.
  - Published: 2025-06-02
- **consent_capacity** _(moderate)_
  - Evidence: Decision specific capacity assessments were not always in place as required. For example, one person's care plan explained that they can become resistive to care. There was no decision specific capacity assessment in place.
  - Published: 2025-06-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4382396970

HomeCare Compass is an independent guide and is not affiliated with the CQC.