# Quality Assured Care Services Ltd

Quality Assured Care Services Ltd is a CQC-regulated home-care agency in Studley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/10/2022

## Practical info

- Postcode: B80 7AN
- Registered manager: Mukarakate, George
- Local authority: Warwickshire
- Region: West Midlands
- City: Studley
- Last CQC check: 26/Oct/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with other health and social care professionals
  - Published: 2022-10-26
- Finding
  - Evidence: Out-of-hours service available for people, relatives and staff
  - Published: 2022-10-26
- Finding
  - Evidence: Surveys used to gather feedback and drive changes such as improved communication and employing a senior care worker
  - Published: 2022-10-26
- Finding
  - Evidence: Positive person-centred culture; staff felt valued and supported by approachable management
  - Published: 2022-10-26
- Finding
  - Evidence: Accidents, incidents and safeguarding situations used as learning opportunities
  - Published: 2022-10-26
- Finding
  - Evidence: Staff trained in infection prevention and control with PPE provided
  - Published: 2022-10-26
- Finding
  - Evidence: Staff trained and competency-assessed in medicine administration; weekly medicine reports monitored administration
  - Published: 2022-10-26
- Finding
  - Evidence: Safe recruitment systems including references and DBS checks
  - Published: 2022-10-26
- Finding
  - Evidence: Risks to people's health, safety and wellbeing were assessed and used to develop care plans
  - Published: 2022-10-26
- Finding
  - Evidence: Staff received safeguarding training and understood reporting responsibilities
  - Published: 2022-10-26
- **governance** _(minor)_
  - Evidence: Some of these audits could be improved to ensure they gathered information that was valuable to the service, in order to identify where improvements could be made.
  - Published: 2022-10-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-26
- Finding
  - Using medicines safely
  - Published: 2022-10-26
- Finding
  - Staffing and recruitment
  - Published: 2022-10-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-26
- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-10-26
- Finding
  - Managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2022-10-26
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-10-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4381425190

HomeCare Compass is an independent guide and is not affiliated with the CQC.