# Jenner House

*Operated by GreenSquareAccord Limited.*

Jenner House is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/02/2019

## Practical info

- Postcode: WS2 7LP
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 16/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-02-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-02-20
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-02-20

### effective

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-02-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-02-20
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-02-20

### Other

- Finding
  - Evidence: Service awarded two internal best practice awards and recognised for GDPR awareness commitment.
  - Published: 2019-02-20
- Finding
  - Evidence: High staff satisfaction; staff described the service as well-managed, approachable and supportive.
  - Published: 2019-02-20
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, mental health teams, social workers and commissioners.
  - Published: 2019-02-20
- Finding
  - Evidence: Effective quality monitoring through regular audits (medicines, care plan, spot checks) aligned to CQC key lines of enquiry.
  - Published: 2019-02-20
- Finding
  - Evidence: Staff went above and beyond, including creating a garden for a resident and volunteering to organise activities and events to prevent social isolation.
  - Published: 2019-02-20
- Finding
  - Evidence: Care plans (personal outcome plans) were personalised, regularly reviewed, and reflected people's choices, wishes and protected characteristics.
  - Published: 2019-02-20
- Finding
  - Evidence: Strong learning culture with analysis of accidents, incidents and medicines errors shared across the wider organisation.
  - Published: 2019-02-20
- Finding
  - Evidence: Medicines administered safely by trained staff with competency checks; MAR records completed accurately and in full.
  - Published: 2019-02-20
- Finding
  - Evidence: Robust risk assessment processes including falls, malnutrition, choking, and environmental checks with timely reviews and updates.
  - Published: 2019-02-20
- Finding
  - Evidence: People felt safe and received reliable, person-centred care from a consistently caring and well-supported staff team.
  - Published: 2019-02-20
- **end_of_life_care** _(minor)_
  - Evidence: Improvements were required to ensure people were offered the opportunity to discuss their end of life preferences. staff needed to be trained to have awareness of end of life care.
  - Published: 2019-02-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-02-20
- Finding
  - End of life care and support
  - Published: 2019-02-20
- Finding
  - Personalised care
  - Published: 2019-02-20

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2019-02-20
- Finding
  - Learning lessons when things go wrong
  - Published: 2019-02-20
- Finding
  - Using medicines safely
  - Published: 2019-02-20
- Finding
  - Staffing levels
  - Published: 2019-02-20
- Finding
  - Supporting people to stay safe from harm and abuse
  - Published: 2019-02-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-02-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-02-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-02-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-02-20
- Finding
  - Leadership and management
  - Published: 2019-02-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4381048587

HomeCare Compass is an independent guide and is not affiliated with the CQC.