# DK Home Support

DK Home Support is a CQC-regulated home-care agency in Gateshead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/01/2026

## Practical info

- Postcode: NE11 9AE
- Registered manager: Turnbull, Dawn
- Local authority: Gateshead
- Region: North East
- City: Gateshead
- Last CQC check: 20/Jan/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Safeguarding concerns appropriately escalated and lessons learned shared with staff
  - Published: 2021-10-30
- Finding
  - Evidence: No complaints received; clear complaints policy in place and people aware of how to raise concerns
  - Published: 2021-10-30
- Finding
  - Evidence: Holistic care plans covering social, emotional, cultural and religious needs alongside physical needs
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care delivered in partnership with palliative care nurses, with staff trained accordingly
  - Published: 2021-10-30
- Finding
  - Evidence: Regular staff supervisions and appraisals with accessible and approachable management
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive staff induction aligned to Care Certificate, ongoing training matrix and face-to-face training room
  - Published: 2021-10-30
- Finding
  - Evidence: Strong partnership working with GPs, district nurses, palliative care and other health professionals
  - Published: 2021-10-30
- Finding
  - Evidence: Safe medicines management with regular MAR checks and staff competency spot checks
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans co-produced with people, relatives and advocates; consent documented throughout
  - Published: 2021-10-30
- Finding
  - Evidence: Robust electronic governance system with real-time daily audits monitored by registered managers
  - Published: 2021-10-30
- Finding
  - Evidence: Quality monitoring included questionnaires, care reviews and audits with action taken where improvements were identified
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager demonstrated transparent leadership, clear values and proactive engagement with people, families and staff
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints process was clear and accessible; people expressed confidence in the process
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives consistently praised staff's kind, caring and compassionate approach
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans were detailed, up to date and written in plain English, guiding consistent and individualised care
  - Published: 2020-01-29
- Finding
  - Evidence: Regular supervision, spot checks and structured observations ensured staff were well supported and care quality was monitored
  - Published: 2020-01-29
- Finding
  - Evidence: Staff completed the Care Certificate induction and received regular core training in health and safety, medicines, moving and handling and safeguarding
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were safely managed with trained staff, competency assessments and no recording errors found in sampled records
  - Published: 2020-01-29
- Finding
  - Evidence: Robust staff recruitment checks including DBS checks and detailed employment history verification
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff demonstrated thorough knowledge of safeguarding procedures and reporting responsibilities
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-436771518

HomeCare Compass is an independent guide and is not affiliated with the CQC.