# South Gloucestershire Council Home Care Service

*Operated by South Gloucestershire Council.*

South Gloucestershire Council Home Care Service is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/01/2019

## Practical info

- Postcode: BS37 5AF
- Registered manager: McCuaig, Victoria
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 19/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: All staff completed the Care Certificate ensuring consistent standards
  - Published: 2021-10-30
- Finding
  - Evidence: No complaints received in the preceding 12 months
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance audits undertaken covering medicines, accidents, incidents, and care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager promoted open, transparent culture with clear vision and values
  - Published: 2021-10-30
- Finding
  - Evidence: Strong infection control practices with kit bags containing PPE provided to all staff
  - Published: 2021-10-30
- Finding
  - Evidence: Rapid response to crises with staff skilled at recognising deterioration and escalating appropriately
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received regular supervision, spot-check observations, and annual appraisals
  - Published: 2021-10-30
- Finding
  - Evidence: Sufficient staffing levels maintained with flexible team able to cover shifts
  - Published: 2021-10-30
- Finding
  - Evidence: Robust safeguarding systems in place with staff trained to recognise and report abuse
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were consistently praised by people and relatives for being kind, caring and professional
  - Published: 2021-10-30
- Finding
  - Evidence: High volume of compliments (11 in 12 months) and only one complaint, which related to another service.
  - Published: 2020-01-29
- Finding
  - Evidence: Induction aligned to the Care Certificate; broad training programme including advanced first aid and lone working.
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including satisfaction surveys, complaints analysis and continuity-of-care monitoring were in place.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager provided visible, respected leadership with a clear person-centred vision communicated to all staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective supervision, spot checks and annual appraisals supported staff performance and development.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong safeguarding awareness; staff knew how to report concerns and were familiar with whistleblowing procedures.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust risk assessment culture, with staff conducting both formal and on-the-job risk assessments and demonstrating sound judgement.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were caring and compassionate, treating people with dignity and respect and responding to diverse cultural, gender and spiritual needs.
  - Published: 2020-01-29
- **missed_or_late_visits** _(minor)_
  - Evidence: One relative expressed concern that the time care was provided was inconsistent. They said, "Sometimes it's 7.30 in the evening, sometimes as late as 10.30".
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-436539061

HomeCare Compass is an independent guide and is not affiliated with the CQC.