# Hanslope and Castlethorpe

*Operated by Hanslope Care Ltd.*

Hanslope and Castlethorpe is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2022

## Practical info

- Postcode: MK19 7LU
- Registered manager: Moore, Janine
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust quality assurance systems including audits, surveys, and regular manager visits to people.
  - Published: 2022-12-02
- Finding
  - Evidence: Staff welfare officer in post to support staff with concerns and personal worries.
  - Published: 2022-12-02
- Finding
  - Evidence: Provider invested in end of life and palliative care training and was working towards Gold Standards Framework accreditation.
  - Published: 2022-12-02
- Finding
  - Evidence: Active engagement with health and social care professionals, with positive multi-agency feedback.
  - Published: 2022-12-02
- Finding
  - Evidence: Specialist training provided to complex care teams including cough assist, epilepsy and pressure wound care.
  - Published: 2022-12-02
- Finding
  - Evidence: Strong person-centred culture led by a motivated registered manager committed to promoting independence.
  - Published: 2022-12-02
- Finding
  - Evidence: Medicines safely managed with regular audits and trained staff following policy and procedures.
  - Published: 2022-12-02
- Finding
  - Evidence: Safe recruitment procedures including DBS checks and references prior to employment.
  - Published: 2022-12-02
- Finding
  - Evidence: Sufficient staffing levels with consistent, punctual staff who stayed for the full allocated time.
  - Published: 2022-12-02
- Finding
  - Evidence: People were protected from avoidable harm with robust safeguarding systems and knowledgeable staff.
  - Published: 2022-12-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-02
- Finding
  - Using medicines safely
  - Published: 2022-12-02
- Finding
  - Staffing and recruitment
  - Published: 2022-12-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-02
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4363186772

HomeCare Compass is an independent guide and is not affiliated with the CQC.