# Wessex Care Community Services

*Operated by Wessex Care Limited.*

Wessex Care Community Services is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/03/2023

## Practical info

- Postcode: SP1 2JA
- Registered manager: Airey, Pauline
- Local authority: Wiltshire
- Region: South West
- City: Salisbury
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Person-centred approach with individual preferences documented, e.g. photographic bed-making guide
  - Published: 2023-03-22
- Finding
  - Evidence: Effective partnership working with occupational therapists and local healthcare professionals
  - Published: 2023-03-22
- Finding
  - Evidence: Regular monthly supervisions, team meetings, and formal care reviews conducted
  - Published: 2023-03-22
- Finding
  - Evidence: Incidents and accidents recorded with learning shared across the organisation
  - Published: 2023-03-22
- Finding
  - Evidence: Open, inclusive culture with accessible senior management and effective on-call system
  - Published: 2023-03-22
- Finding
  - Evidence: Strong infection prevention and control including pictorial handwashing guidance in care records
  - Published: 2023-03-22
- Finding
  - Evidence: Medicines administered as prescribed with annual competency checks and regular audits
  - Published: 2023-03-22
- Finding
  - Evidence: Safe recruitment practices with all required pre-employment checks completed
  - Published: 2023-03-22
- Finding
  - Evidence: Consistent small staff team with no missed visits reported by people and relatives
  - Published: 2023-03-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-22
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-436159957

HomeCare Compass is an independent guide and is not affiliated with the CQC.