# Gentle Healthcare Services

*Operated by Mr Muhammad Rizwan Mahmood.*

Gentle Healthcare Services is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/12/2024

## Practical info

- Postcode: SW19 3TL
- Local authority: Merton
- Region: London
- City: London
- Last CQC check: 30/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-31
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2022-05-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-31
- Finding
  - Supporting people to live healthier lives, access healthcare services
  - Published: 2022-05-31
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2022-05-31
- Finding
  - Assessing people's needs and choices
  - Published: 2022-05-31
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2022-05-31

### Other

- Finding
  - Evidence: Person-centred ethos with people empowered to make choices about their care
  - Published: 2022-05-31
- Finding
  - Evidence: Management described as approachable, supportive and good at communication
  - Published: 2022-05-31
- Finding
  - Evidence: Staff well matched with people to meet cultural and language needs
  - Published: 2022-05-31
- Finding
  - Evidence: People supported to eat and drink in line with cultural preferences and beliefs
  - Published: 2022-05-31
- Finding
  - Evidence: Effective infection control with appropriate PPE use in line with government guidance
  - Published: 2022-05-31
- Finding
  - Evidence: Medicines were managed safely and staff understood safe administration responsibilities
  - Published: 2022-05-31
- Finding
  - Evidence: People felt safe and well cared for by staff who knew them well and respected them
  - Published: 2022-05-31
- **safeguarding** _(moderate)_
  - Evidence: the safeguarding policy viewed required updating... safeguarding policy and procedure did not include the description and types of abuse.
  - Published: 2022-05-31
- **leadership** _(moderate)_
  - Evidence: The manager of the services was not aware of their regulatory responsibility to notify the CQC about the events that affect the care provision.
  - Published: 2022-05-31
- **record_keeping** _(moderate)_
  - Evidence: there was no evidence to suggest that staff's references were obtained... Staff's job interviews were also not recorded
  - Published: 2022-05-31

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-31
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-31
- Finding
  - Using medicines safely
  - Published: 2022-05-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-31
- Finding
  - Staffing and recruitment
  - Published: 2022-05-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-31
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4359052895

HomeCare Compass is an independent guide and is not affiliated with the CQC.