# Daybreak Support Services

*Operated by Endurance Care Ltd.*

Daybreak Support Services is a CQC-regulated home-care agency in Kings Lynn.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/04/2019

## Practical info

- Postcode: PE30 4EZ
- Registered manager: Waite, Andrew
- Local authority: Norfolk
- Region: East
- City: Kings Lynn
- Last CQC check: 24/Apr/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives were involved in care decisions and felt listened to by management.
  - Published: 2019-06-20
- Finding
  - Evidence: Incidents were reviewed and systems updated to prevent recurrence.
  - Published: 2019-06-20
- Finding
  - Evidence: There was a positive and open culture with accessible management and regular supervisions and staff meetings.
  - Published: 2019-06-20
- Finding
  - Evidence: The service worked effectively with healthcare professionals, social workers and community organisations.
  - Published: 2019-06-20
- Finding
  - Evidence: People were supported to develop independence through 'small steps' and weekly achievement charts.
  - Published: 2019-06-20
- Finding
  - Evidence: Care plans were holistic, person-centred, and reviewed at least every three months.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received ongoing training, including support to achieve qualifications, and found training effective and engaging.
  - Published: 2019-06-20
- Finding
  - Evidence: Medicines systems were organised with regular audits and safe protocols for receipt, storage, administration and disposal.
  - Published: 2019-06-20
- Finding
  - Evidence: Individual risks were assessed in a way that promoted independence rather than restriction.
  - Published: 2019-06-20
- Finding
  - Evidence: People were protected from abuse, neglect and discrimination, and staff were trained to identify and report concerns.
  - Published: 2019-06-20
- **leadership** _(moderate)_
  - Evidence: The name of the service had also changed since the new provider had taken over the service. We had told the provider that they needed to inform us of the change in name but they had failed to do so.
  - Published: 2019-06-20
- **governance** _(moderate)_
  - Evidence: There was a manager in post who was managing the service but this manager was not registered with the Care Quality Commission.
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4358655410

HomeCare Compass is an independent guide and is not affiliated with the CQC.