# Proxy Care Personnel

*Operated by Proxy Care Personnel Limited.*

Proxy Care Personnel is a CQC-regulated home-care agency in Egham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/02/2026

## Practical info

- Postcode: TW20 8RX
- Registered manager: Patoka-Okon, Sylwia
- Local authority: Surrey
- Region: South East
- City: Egham
- Last CQC check: 26/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff well-supported through supervision, training, induction using Care Certificate, and team meetings
  - Published: 2019-06-20
- Finding
  - Evidence: Effective quality audit systems and incident/accident review processes to drive continuous improvement
  - Published: 2019-06-20
- Finding
  - Evidence: Strong leadership from a committed registered manager who led by example and supported staff development
  - Published: 2019-06-20
- Finding
  - Evidence: Monthly reviews of care assessments and post-change reviews ensuring up-to-date support plans
  - Published: 2019-06-20
- Finding
  - Evidence: Robust medicines management with competency checks completed by the registered manager
  - Published: 2019-06-20
- Finding
  - Evidence: Effective multi-agency working with healthcare professionals, with timely referrals and joined-up care
  - Published: 2019-06-20
- Finding
  - Evidence: Person-centred care plans with detailed likes, dislikes, preferences and outcome goals recorded
  - Published: 2019-06-20
- Finding
  - Evidence: Consistent staffing with people receiving care from the same staff members, supporting relationship-building and trust
  - Published: 2019-06-20
- **record_keeping** _(minor)_
  - Evidence: there were some gaps in the employment history of the staff they employed. The registered manager agreed to improve this area
  - Published: 2019-06-20
- **cultural_competency** _(minor)_
  - Evidence: people's protected characteristics under the Equalities Act 2010 such as their culture, religion, ethnicity, disability and sexual orientation were not routinely identified or recorded
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4358615789

HomeCare Compass is an independent guide and is not affiliated with the CQC.