# Nissi Home Care

*Operated by Nissi Home Care Limited.*

Nissi Home Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/06/2025

## Practical info

- Postcode: N22 8HF
- Registered manager: Ajoge, Gifty
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 30/Jun/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager responded proactively to inspection concerns and started making improvements
  - Published: 2022-08-27
- Finding
  - Evidence: Effective partnership working with palliative care teams, CCGs and occupational therapists
  - Published: 2022-08-27
- Finding
  - Evidence: Consistent team of staff with good timekeeping and rapport with people
  - Published: 2022-08-27
- Finding
  - Evidence: Positive, inclusive and person-centred culture; people and relatives spoke positively of the registered manager
  - Published: 2022-08-27
- Finding
  - Evidence: Strong infection prevention and control measures with access to PPE and COVID-19 test kits
  - Published: 2022-08-27
- Finding
  - Evidence: People felt safe and were protected from abuse; staff knew how to identify and escalate safeguarding concerns
  - Published: 2022-08-27
- Finding
  - Evidence: Staff were trained and assessed as competent before they were able to administer medicines
  - Published: 2022-08-27
- **care_planning** _(moderate)_
  - Evidence: some risk assessments did not contain enough details to provide staff with a clear understanding on how to minimise known risks.
  - Published: 2022-08-27
- **medication_management** _(moderate)_
  - Evidence: some care plans did not always contain clear instructions about staff's responsibilities where they provided support to people with their medicines.
  - Published: 2022-08-27
- **governance** _(moderate)_
  - Evidence: existing quality assurance systems had not identified the issues we found around recruitment and the lack of clear details around some people's medicine records and risk assessments.
  - Published: 2022-08-27
- **record_keeping** _(moderate)_
  - Evidence: The service did not always ensure staff provided a full employment history at the time of their recruitment.
  - Published: 2022-08-27
- **record_keeping** _(critical)_
  - Evidence: References for two members of staff stated that they were previously employed as 'delivery persons' which did not correspond to their employment record
  - Published: 2022-08-27
- **staff_competency** _(critical)_
  - Evidence: out of the six recruitment files we looked at, we found most of the staff references to be unreliable.
  - Published: 2022-08-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-27
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-08-27
- Finding
  - Using medicines safely
  - Published: 2022-08-27
- Finding
  - Staffing and recruitment
  - Published: 2022-08-27

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-27
- Finding
  - Continuous learning and improving care; Working in partnership with others; Duty of candour
  - Published: 2022-08-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4357851519

HomeCare Compass is an independent guide and is not affiliated with the CQC.