# Right at Home GF

*Operated by Alde Care Ltd.*

Right at Home GF is a CQC-regulated home-care agency in Farnham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 23/05/2020

## Practical info

- Postcode: GU10 1PL
- Registered manager: Mendonca, Adriana
- Local authority: Surrey
- Region: South East
- City: Farnham
- Last CQC check: 23/May/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-05-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-05-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-05-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-05-23
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2020-05-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-05-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-05-23

### Other

- Finding
  - Evidence: Recognised as most highly recommended care agency in south east England by independent review website in 2015
  - Published: 2021-10-30
- Finding
  - Evidence: 24-hour on-call system and business continuity plan in place
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment procedures including psychometric profiling, references, and DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: Provider was a dementia friends champion delivering information sessions to over 500 people in the community
  - Published: 2021-10-30
- Finding
  - Evidence: No strangers policy ensuring people were only supported by staff they had been introduced to
  - Published: 2021-10-30
- Finding
  - Evidence: Strong staff culture with regular supervision, appraisals, spot checks, and staff recognition schemes
  - Published: 2021-10-30
- Finding
  - Evidence: Community activities including 'Singing for the Mind', a weekly dementia café, and a gardening group to reduce social isolation
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic monitoring system to ensure no missed calls and staff stayed for agreed visit durations
  - Published: 2021-10-30
- Finding
  - Evidence: Minimum one-hour call policy ensuring staff had sufficient time with people and were not rushed
  - Published: 2021-10-30
- Finding
  - Evidence: Outstanding dementia care provision including specialist training, 'Take Care' drama workshops, and the Dementia DELAY programme rolled out nationally
  - Published: 2021-10-30
- **care_planning** _(moderate)_
  - Evidence: One person's care file...did not contain an up to date care plan. The last recorded audit of care plans was completed in August 2015
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: complaints were not reviewed to identify trends and improve the quality of the service
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: care records were not audited on a regular basis and we found some records did not include up to date information on the care people required
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: records showed a number of gaps in the recording of people's medicines. Audits showed that gaps in recording had been a consistent concern
  - Published: 2021-10-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-05-23
- Finding
  - Meeting people's communication needs
  - Published: 2020-05-23
- Finding
  - End of life care and support
  - Published: 2020-05-23
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2020-05-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-05-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-05-23
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-05-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2020-05-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-05-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-435743704

HomeCare Compass is an independent guide and is not affiliated with the CQC.