# Meadow Court

*Operated by Mr Frederick John Eaton.*

Meadow Court is a CQC-regulated home-care agency in Taunton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TA2 6NS
- Registered manager: Priddle, Martin
- Local authority: Somerset
- Region: South West
- City: Taunton
- Last CQC check: 30/Jul/2025 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-02-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-02

### Other

- Finding
  - Evidence: Staffing levels were adequate and recruitment checks including DBS were carried out safely.
  - Published: 2023-02-02
- Finding
  - Evidence: People were encouraged to try new activities and pursue interests to enhance their quality of life.
  - Published: 2023-02-02
- Finding
  - Evidence: Infection prevention and control measures were effective and policies were up to date.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff worked effectively with external professionals to meet people's health and social care needs.
  - Published: 2023-02-02
- Finding
  - Evidence: Open and inclusive culture with people and staff feeling comfortable to raise concerns with management.
  - Published: 2023-02-02
- Finding
  - Evidence: People were supported in the least restrictive way possible with appropriate Mental Capacity Act authorisations in place.
  - Published: 2023-02-02
- Finding
  - Evidence: Staff completed specific training including the Care Certificate and received competency assessments for medication administration.
  - Published: 2023-02-02
- Finding
  - Evidence: People were supported by a consistent staff group who knew them well, enabling trusting relationships to develop.
  - Published: 2023-02-02
- **complaints_handling** _(minor)_
  - Evidence: Complaints were recorded and there was evidence they had been discussed with the complainant. However, actions taken were not always recorded.
  - Published: 2023-02-02
- **safeguarding** _(moderate)_
  - Evidence: Before the inspection we received concerns about how personal finances were managed by the provider...Improvements were needed to ensure clear records were available to identify the reasons for transactions.
  - Published: 2023-02-02
- **incident_learning** _(moderate)_
  - Evidence: All incidents and accidents were recorded and analysed on a monthly basis...but these actions were not formally recorded.
  - Published: 2023-02-02
- **record_keeping** _(moderate)_
  - Evidence: records relating to people's personal monies were not always clear. There was no evidence of audits carried out of personal finance which was being managed by the provider.
  - Published: 2023-02-02
- **governance** _(critical)_
  - Evidence: Quality assurance systems were not always effective in identifying shortfalls and planning improvements...This is a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008.
  - Published: 2023-02-02
- **care_planning** _(moderate)_
  - Evidence: risk assessments and care plans did not always give clear information about how to manage individual risks. For example, one risk assessment stated that staff should be aware of triggers, but these were not identified.
  - Published: 2023-02-02
- **medication_management** _(moderate)_
  - Evidence: some people were prescribed pain relief when needed. There were no instructions for staff to identify pain in people who may not be able to express the need for these medicines verbally.
  - Published: 2023-02-02
- Finding
  - Evidence: People's privacy respected; staff did not enter personal flats without permission
  - Published: 2020-01-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-02
- Finding
  - Staffing and recruitment
  - Published: 2023-02-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-02
- Finding
  - Using medicines safely
  - Published: 2023-02-02
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-02-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-02-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-02-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-435459391

HomeCare Compass is an independent guide and is not affiliated with the CQC.