# Nurseplus UK - Gosport

*Operated by Nurse Plus and Carer Plus (UK) Limited.*

Nurseplus UK - Gosport is a CQC-regulated home-care agency in Gosport.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 14/02/2019

## Practical info

- Postcode: PO12 4BG
- Local authority: Hampshire
- Region: South East
- City: Gosport
- Last CQC check: 14/Feb/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-06-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-06-20
- Finding
  - Ensuring people are well treated and supported
  - Published: 2019-06-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-06-20
- Finding
  - Staff providing effective, timely care
  - Published: 2019-06-20
- Finding
  - Supporting people to eat and drink enough with choice in a balanced diet
  - Published: 2019-06-20
- Finding
  - Staff skills, knowledge and experience
  - Published: 2019-06-20

### Other

- Finding
  - Evidence: Incidents and accidents were recorded, acted upon and analysed for learning.
  - Published: 2019-06-20
- Finding
  - Evidence: Monthly care record audits and quarterly organisational audits were conducted to monitor quality.
  - Published: 2019-06-20
- Finding
  - Evidence: The registered manager fostered an open culture welcomed by staff, people and relatives.
  - Published: 2019-06-20
- Finding
  - Evidence: The service respected people's diverse needs in line with the Equality Act 2010 protected characteristics.
  - Published: 2019-06-20
- Finding
  - Evidence: People received caring and compassionate support, with relatives describing staff as empathetic and kind.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff received a variety of appropriate training and were supported through induction, supervision, appraisal and spot checks.
  - Published: 2019-06-20
- Finding
  - Evidence: Staff demonstrated a good understanding of safeguarding and risk management, with detailed risk information in care plans.
  - Published: 2019-06-20
- Finding
  - Evidence: People were supported safely with sufficient staffing levels and appropriate DBS and recruitment checks in place.
  - Published: 2019-06-20
- **governance** _(minor)_
  - Evidence: Records did not clearly demonstrate that feedback was used to drive improvement.
  - Published: 2019-06-20

### responsive

- Finding
  - End of life care and support
  - Published: 2019-06-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2019-06-20
- Finding
  - Personalised care
  - Published: 2019-06-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2019-06-20
- Finding
  - Preventing and controlling infection
  - Published: 2019-06-20
- Finding
  - Using medicines safely
  - Published: 2019-06-20
- Finding
  - Staffing levels
  - Published: 2019-06-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2019-06-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2019-06-20
- Finding
  - Continuous learning and improving care
  - Published: 2019-06-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-06-20
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2019-06-20
- Finding
  - Provider plans and promotes person-centred, high-quality care
  - Published: 2019-06-20
- Finding
  - Leadership and management
  - Published: 2019-06-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4349354261

HomeCare Compass is an independent guide and is not affiliated with the CQC.