# Home Instead

*Operated by Darlington Home Care Ltd.*

Home Instead is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/04/2018

## Practical info

- Postcode: DL1 1RW
- Registered manager: Ayre, Judith
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 04/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Compassionate staff support initiatives and regular rewards for staff dedication.
  - Published: 2023-07-11
- Finding
  - Evidence: Provider supported wider sector by providing dementia care training to staff of other local care providers.
  - Published: 2023-07-11
- Finding
  - Evidence: Award-winning service, in top 20 recommended care providers in the North East for over 10 years.
  - Published: 2023-07-11
- Finding
  - Evidence: Strong open and inclusive culture with an approachable registered manager.
  - Published: 2023-07-11
- Finding
  - Evidence: Active community engagement through an engagement officer liaising with Age UK, veterans groups and GP surgeries.
  - Published: 2023-07-11
- Finding
  - Evidence: Robust governance system that rapidly identified and addressed issues.
  - Published: 2023-07-11
- Finding
  - Evidence: Detailed risk assessments in place to safely mitigate individual risks.
  - Published: 2023-07-11
- Finding
  - Evidence: Medicines management was effective with trained, competency-assessed staff and regular accuracy checks.
  - Published: 2023-07-11
- Finding
  - Evidence: Minimum 60-minute visits ensured staff had sufficient time to deliver high-quality, person-centred care.
  - Published: 2023-07-11
- Finding
  - Evidence: People and relatives reported exemplary, person-centred care with staff going above and beyond, likened to attentive family members.
  - Published: 2023-07-11

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-11
- Finding
  - Staffing and recruitment
  - Published: 2023-07-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-07-11
- Finding
  - Using medicines safely
  - Published: 2023-07-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-11

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-07-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-11
- Finding
  - Continuous learning and improving care
  - Published: 2023-07-11
- Finding
  - Working in partnership with others
  - Published: 2023-07-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-07-11
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2023-07-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-434913967

HomeCare Compass is an independent guide and is not affiliated with the CQC.