# Bluebird Care (Newark and Sherwood)

*Operated by AJSS Limited.*

Bluebird Care (Newark and Sherwood) is a CQC-regulated home-care agency in Newark.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/12/2023

## Practical info

- Postcode: NG24 2TQ
- Registered manager: Caldwell-Jones, Emma
- Local authority: Nottinghamshire
- Region: East Midlands
- City: Newark
- Last CQC check: 08/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong governance with clear roles, duty of candour awareness, and timely CQC notifications.
  - Published: 2023-12-08
- Finding
  - Evidence: Robust infection prevention and control practices with up-to-date policies and effective PPE use.
  - Published: 2023-12-08
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, pharmacies and occupational therapists.
  - Published: 2023-12-08
- Finding
  - Evidence: Registered manager proactive in care plan reviews, engaging people and relatives in person-centred planning.
  - Published: 2023-12-08
- Finding
  - Evidence: Open learning culture with documented lessons learned shared across the team following incidents.
  - Published: 2023-12-08
- Finding
  - Evidence: Medicines administered safely with weekly audits by the registered manager; medicine errors reviewed and lessons shared with all staff.
  - Published: 2023-12-08
- Finding
  - Evidence: Consistent staffing team with the right mix of skills to deliver safe, person-centred care.
  - Published: 2023-12-08
- Finding
  - Evidence: People felt safe and protected from abuse; staff understood safeguarding and whistleblowing procedures.
  - Published: 2023-12-08
- **staff_training** _(minor)_
  - Evidence: We identified gaps in refresher training records of some staff; however, the provider had a robust action plan in place to ensure this was rectified in a timely manner.
  - Published: 2023-12-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-08
- Finding
  - Using medicines safely
  - Published: 2023-12-08
- Finding
  - Staffing and recruitment
  - Published: 2023-12-08
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-12-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-08
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-433764396

HomeCare Compass is an independent guide and is not affiliated with the CQC.