# Priory Supported Living West Midlands

*Operated by Priory Supported Living Limited.*

Priory Supported Living West Midlands is a CQC-regulated home-care agency in Kingswinford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/08/2021

## Practical info

- Postcode: DY6 0JT
- Local authority: Dudley
- Region: West Midlands
- City: Kingswinford
- Last CQC check: 26/Aug/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-05

### effective

- Finding
  - Staff providing consistent, effective, timely care; Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-05
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-10-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Safeguarding concerns were promptly reported to the local authority and staff knew how to report concerns.
  - Published: 2022-10-05
- Finding
  - Evidence: Effective partnership working with GPs, mental health teams, social workers and commissioners.
  - Published: 2022-10-05
- Finding
  - Evidence: Strong consideration of equality and diversity, including sexuality, religion, culture and disability.
  - Published: 2022-10-05
- Finding
  - Evidence: Staff went the extra mile, supporting people with bucket lists, fundraising and accessing the community.
  - Published: 2022-10-05
- Finding
  - Evidence: Care plans were comprehensive, person-centred and reflected people's choices, wishes and protected characteristics.
  - Published: 2022-10-05
- Finding
  - Evidence: People and relatives reported feeling safe and gave positive feedback about staff being kind, compassionate and respectful.
  - Published: 2022-10-05
- **record_keeping** _(moderate)_
  - Evidence: evidence to show induction completed by staff was missing.
  - Published: 2022-10-05
- **leadership** _(moderate)_
  - Evidence: The service was not consistently well-led and leadership arrangements did not ensure effective accountability and oversight.
  - Published: 2022-10-05
- **other** _(minor)_
  - Evidence: we found in one file employment gaps had not been adequately explored for one staff member.
  - Published: 2022-10-05
- **incident_learning** _(moderate)_
  - Evidence: we found the system for ensuring lessons were learnt from events was not consistent through the service. Debriefs or incident analysis had not been undertaken in the cases we reviewed.
  - Published: 2022-10-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05
- Finding
  - End of life care and support
  - Published: 2022-10-05
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2022-10-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05
- Finding
  - Using medicines safely
  - Published: 2022-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong; Assessing risk, safety monitoring and management
  - Published: 2022-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-05
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; duty of candour
  - Published: 2022-10-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-10-05
- Finding
  - Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4331182563

HomeCare Compass is an independent guide and is not affiliated with the CQC.