# Hunters Lodge

*Operated by Maven Healthcare (Leicester) Limited.*

Hunters Lodge is a CQC-regulated home-care agency in Lutterworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE17 6LE
- Registered manager: Palethorpe, Jade
- Local authority: Leicestershire
- Region: East Midlands
- City: Lutterworth
- Last CQC check: 01/Oct/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Kindness and compassion of staff
  - Published: 2020-01-29
- Finding
  - Privacy and dignity
  - Published: 2020-01-29
- Finding
  - Accessible information
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Activities and independence
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Provider had measures in place to mitigate risks associated with COVID-19 related staff pressures
  - Published: 2022-01-26
- Finding
  - Evidence: Service met the requirement to ensure non-exempt staff and visiting professionals were vaccinated against COVID-19
  - Published: 2022-01-26
- Finding
  - Evidence: Environment was clean and hygienic with regular cleaning schedules for high contact areas
  - Published: 2022-01-26
- Finding
  - Evidence: PPE stations available throughout the service with sufficient stocks
  - Published: 2022-01-26
- Finding
  - Evidence: Staff understood and followed robust infection prevention and control procedures including PPE use
  - Published: 2022-01-26
- Finding
  - Evidence: People were supported to visit friends and family and receive visitors safely
  - Published: 2022-01-26
- Finding
  - Evidence: Staff and people followed robust COVID-19 testing in line with current government guidance
  - Published: 2022-01-26
- **infection_control** _(minor)_
  - Evidence: some chair covers on dining chairs were ripped and chairs required re-covering. Additionally, flooring in the dining room required replacement.
  - Published: 2022-01-26
- Finding
  - Evidence: Previous breaches of regulations 9, 13, 17 and 18 all remediated at this inspection
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance system and continuous improvement plan in place
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to maintain independence, community access, and social relationships
  - Published: 2021-10-30
- Finding
  - Evidence: Accessible information standards met with easy-read documents and communication needs recorded in care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager demonstrated effective incident learning, e.g. updating induction training after a medical device detachment incident with no recurrence
  - Published: 2021-10-30
- Finding
  - Evidence: Strong multi-agency working with GPs, district nurses, physiotherapists, speech and language therapists, and day centres
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were comprehensive, personalised, and regularly updated to reflect changing needs
  - Published: 2021-10-30
- Finding
  - Evidence: Provider resolved previous safeguarding breach by supporting a person to move to more suitable accommodation, improving safety and wellbeing for all residents
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2020-01-29
- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and needs assessment
  - Published: 2020-01-29
- Finding
  - Person-centred activities and independence
  - Published: 2020-01-29

### well_led

- Finding
  - Feedback systems and stakeholder engagement
  - Published: 2020-01-29
- Finding
  - Management structure and leadership
  - Published: 2020-01-29
- Finding
  - Staff support and morale
  - Published: 2020-01-29
- Finding
  - Governance and quality monitoring
  - Published: 2020-01-29
- Finding
  - Incident reporting and notifications to CQC
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4328237157

HomeCare Compass is an independent guide and is not affiliated with the CQC.