# Nexxus Care (Staffordshire)

*Operated by Nexxus Trading Services Limited.*

Nexxus Care (Staffordshire) is a CQC-regulated home-care agency in Cannock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/04/2020

## Practical info

- Postcode: WS11 0EJ
- Registered manager: George, Kayleigh
- Local authority: Staffordshire
- Region: West Midlands
- City: Cannock
- Last CQC check: 08/Apr/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-08
- Finding
  - Supporting people to express their views and be involved in decisions
  - Published: 2023-12-08
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-12-08

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-12-08
- Finding
  - Staff skills, knowledge and experience; supporting people to eat and drink
  - Published: 2023-12-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-12-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-08

### Other

- Finding
  - Evidence: People were supported to access other health professionals.
  - Published: 2023-12-08
- Finding
  - Evidence: Complaints were responded to and complainants received updates on action taken.
  - Published: 2023-12-08
- Finding
  - Evidence: The provider was proactive in identifying areas for improvement and engaged an external consultant to audit the service.
  - Published: 2023-12-08
- Finding
  - Evidence: The reablement service supported people to regain independence and improve following hospital discharge.
  - Published: 2023-12-08
- Finding
  - Evidence: Lessons were learned when things went wrong, such as investigating medicine errors and missed visits.
  - Published: 2023-12-08
- Finding
  - Evidence: The provider worked in partnership with other organisations and health professionals, including an integrated system with the local authority.
  - Published: 2023-12-08
- Finding
  - Evidence: People felt treated with kindness, respect and dignity by care staff.
  - Published: 2023-12-08
- Finding
  - Evidence: Staff wore PPE appropriately, protecting people from the risk of cross infection.
  - Published: 2023-12-08
- Finding
  - Evidence: Staff understood safeguarding responsibilities and reported concerns to the local safeguarding authority as required.
  - Published: 2023-12-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-08
- Finding
  - End of life care and support
  - Published: 2023-12-08
- Finding
  - Personalised care
  - Published: 2023-12-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-08
- Finding
  - Systems and processes (safeguarding)
  - Published: 2023-12-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-08
- Finding
  - Using medicines safely
  - Published: 2023-12-08
- Finding
  - Staffing and recruitment
  - Published: 2023-12-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-08
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-08
- Finding
  - Planning and promoting person-centred, high-quality care; duty of candour
  - Published: 2023-12-08
- Finding
  - Managers and staff being clear about roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2023-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4314896520

HomeCare Compass is an independent guide and is not affiliated with the CQC.