# Link Medical Staffing Solutions Ltd Haverhill Branch

*Operated by Link Medical Staffing Solutions Ltd.*

Link Medical Staffing Solutions Ltd Haverhill Branch is a CQC-regulated home-care agency in Haverhill.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 04/04/2023

## Practical info

- Postcode: CB9 8PP
- Registered manager: Nyangoni, Tinny Netsai
- Local authority: Suffolk
- Region: East
- City: Haverhill
- Last CQC check: 04/Apr/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-04

### Other

- Finding
  - Evidence: People spoke positively about the care received; one said 'They are very good, and I would highly recommend the company.'
  - Published: 2023-04-04
- Finding
  - Evidence: Improvements in timely referrals to healthcare professionals since last inspection.
  - Published: 2023-04-04
- Finding
  - Evidence: Each person using the service had a care plan in place developed following an assessment of needs.
  - Published: 2023-04-04
- Finding
  - Evidence: Staff wore and had access to PPE; infection prevention and control training completed by all staff.
  - Published: 2023-04-04
- Finding
  - Evidence: Appropriate recruitment safety checks were carried out including DBS checks and references.
  - Published: 2023-04-04
- Finding
  - Evidence: People's medicines were managed safely with no reported issues and PRN care plans in place.
  - Published: 2023-04-04
- **record_keeping** _(moderate)_
  - Evidence: The provider told us they carried out regular 'spot checks' of care staff performance but was unable to locate all of these records.
  - Published: 2023-04-04
- **staff_competency** _(minor)_
  - Evidence: The training…well they don't always carry out tasks in the same way. Some carers do things differently than others.
  - Published: 2023-04-04
- **person_centred_care** _(moderate)_
  - Evidence: One person told us, 'The [registered] manager has never asked me about how I think my care is going.' Another person commented, 'I have never had any forms to fill in.'
  - Published: 2023-04-04
- **communication_with_families** _(moderate)_
  - Evidence: People shared that they did not always receive their care and support visits from staff they knew. Where changes occurred, these were not always communicated in a timely manner.
  - Published: 2023-04-04
- **leadership** _(critical)_
  - Evidence: Several staff told us there was a culture within the service where they were not able to speak up for fear of repercussion.
  - Published: 2023-04-04
- **incident_learning** _(moderate)_
  - Evidence: Analysis of themes, trends or patterns were not assessed. Staff were not always informed of the outcome from these incidents.
  - Published: 2023-04-04
- **governance** _(critical)_
  - Evidence: There was no structured system to review service delivery and ensure high quality care was provided.
  - Published: 2023-04-04
- **staff_training** _(moderate)_
  - Evidence: The provider had not updated their induction training to include the 'Oliver McGowan Mandatory Training on Learning Disability and Autism'.
  - Published: 2023-04-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-04
- Finding
  - Using medicines safely
  - Published: 2023-04-04
- Finding
  - Staffing and recruitment
  - Published: 2023-04-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-04

### well_led

- Finding
  - Continuous learning; engaging people and staff; working in partnership
  - Published: 2023-04-04
- Finding
  - Promoting a positive culture; managers and staff clear on roles; duty of candour
  - Published: 2023-04-04
- Finding
  - Working in partnership with others
  - Published: 2022-09-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-08
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4313733230

HomeCare Compass is an independent guide and is not affiliated with the CQC.