# Aniis Care

*Operated by Aniis Ltd.*

Aniis Care is a CQC-regulated home-care agency in Hounslow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TW4 6BH
- Registered manager: Williams, Osemudiame
- Local authority: Hounslow
- Region: London
- City: Hounslow
- Last CQC check: 16/Dec/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-11

### Other

- Finding
  - Evidence: Regular quality monitoring calls and staff team meetings supported open culture.
  - Published: 2023-10-11
- Finding
  - Evidence: Service worked in partnership with GPs, district nurses and social workers for joined-up care.
  - Published: 2023-10-11
- Finding
  - Evidence: Infection prevention arrangements in place with PPE supplied and spot-check monitoring.
  - Published: 2023-10-11
- Finding
  - Evidence: Incident and accident recording improved with learning reviews implemented.
  - Published: 2023-10-11
- Finding
  - Evidence: Safeguarding awareness training in place; staff understood how to recognise and report abuse.
  - Published: 2023-10-11
- Finding
  - Evidence: Recruitment processes improved and no longer in breach of Regulation 19.
  - Published: 2023-10-11
- Finding
  - Evidence: Staff treated people with dignity, respect and kindness; people spoke highly of individual carers.
  - Published: 2023-10-11
- Finding
  - Evidence: Medicines managed appropriately with MAR audits and staff competency assessments in place.
  - Published: 2023-10-11
- **record_keeping** _(moderate)_
  - Evidence: Records of another person's care plan review in February 2023 stated the person was 'bed-bound' with no mobility equipment in place, while also noting they needed support to mobilise with a walking frame.
  - Published: 2023-10-11
- **missed_or_late_visits** _(moderate)_
  - Evidence: a relative said, 'There have been occasions when the staff are running very late and we don't know if they will be coming and I have had to phone … They don't always let us know'
  - Published: 2023-10-11
- **governance** _(critical)_
  - Evidence: this system of checks had not been consistently effective as it had not identified and addressed the issues we found during this inspection.
  - Published: 2023-10-11
- **communication_with_families** _(moderate)_
  - Evidence: a person's plan noted they were hard of hearing, wore spectacles and 'slightly blind' in one eye, but in order to meet their communication needs only stated, 'Care workers will visit me 4 times a day'
  - Published: 2023-10-11
- **person_centred_care** _(critical)_
  - Evidence: Some people's care plans did not always provide appropriately detailed information about the care or support they required.
  - Published: 2023-10-11
- **care_planning** _(critical)_
  - Evidence: a person's risk management plans stated they required 2 staff to support them to mobilise safely, but the registered manager informed us this care was only in January 2023.
  - Published: 2023-10-11

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needs
  - Published: 2023-10-11

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-11
- Finding
  - Using medicines safely
  - Published: 2023-10-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-11
- Finding
  - Staffing and recruitment
  - Published: 2023-10-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-11
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-10-11
- Finding
  - Working in partnership with others
  - Published: 2022-08-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4306263322

HomeCare Compass is an independent guide and is not affiliated with the CQC.