# Creative Support - Tameside Extra Care Services

*Operated by Creative Support Limited.*

Creative Support - Tameside Extra Care Services is a CQC-regulated home-care agency in Ashton-under-lyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/05/2021

## Practical info

- Postcode: OL7 0BA
- Registered manager: Knight, Christopher
- Local authority: Tameside
- Region: North West
- City: Ashton-under-lyne
- Last CQC check: 25/May/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and religious needs recording
  - Published: 2025-04-18
- Finding
  - Dignity, respect and independence
  - Published: 2025-04-18
- Finding
  - Staffing consistency
  - Published: 2025-04-18

### effective

- Finding
  - Assessment and care plan alignment
  - Published: 2025-04-18
- Finding
  - Supervision and appraisal
  - Published: 2025-04-18
- Finding
  - Staff induction and training
  - Published: 2025-04-18
- Finding
  - Mental Capacity Act / consent (Regulation 11)
  - Published: 2025-04-18

### Other

- Finding
  - Evidence: Statutory notifications to CQC were submitted as required.
  - Published: 2025-04-18
- Finding
  - Evidence: Staff felt supported by the registered manager and senior management team.
  - Published: 2025-04-18
- Finding
  - Evidence: Extra care service had more robust care plans, risk assessments and medication management.
  - Published: 2025-04-18
- Finding
  - Evidence: Complaints were responded to in a timely manner with a complaints policy and log in place.
  - Published: 2025-04-18
- Finding
  - Evidence: Accidents and incidents were documented and analysed to prevent future occurrences, with information shared for wider learning.
  - Published: 2025-04-18
- Finding
  - Evidence: Safeguarding training was in place and staff could clearly describe signs of abuse and reporting responsibilities.
  - Published: 2025-04-18
- Finding
  - Evidence: Staff were kind, respectful and supportive of people's independence, with many people highly complimentary of regular carers.
  - Published: 2025-04-18
- **safeguarding** _(critical)_
  - Evidence: One staff member had received a disclosure and barring service check (DBS) three weeks after their start date...no evidence the staff member had shadowed more experienced staff.
  - Published: 2025-04-18
- **cultural_competency** _(minor)_
  - Evidence: Religious or cultural needs were not always recorded in peoples care plans.
  - Published: 2025-04-18
- **person_centred_care** _(moderate)_
  - Evidence: One-page profiles for people in the community were not personalised and held limited information.
  - Published: 2025-04-18
- **supervision_appraisal** _(moderate)_
  - Evidence: Staff told us they received supervision and appraisal, but we found the records lacked content and many of the sections were blank.
  - Published: 2025-04-18
- **staffing_levels** _(moderate)_
  - Evidence: The inconsistency of regular staffing to support people was a common theme...people did not always receive a core group of staff members.
  - Published: 2025-04-18

### responsive

- Finding
  - Complaints handling
  - Published: 2025-04-18
- Finding
  - Hospital passports
  - Published: 2025-04-18
- Finding
  - Person-centred care planning (Regulation 9)
  - Published: 2025-04-18

### safe

- Finding
  - Safeguarding awareness
  - Published: 2025-04-18
- Finding
  - Call duration and timeliness
  - Published: 2025-04-18
- Finding
  - Safe recruitment (Regulation 19)
  - Published: 2025-04-18
- Finding
  - Risk assessments
  - Published: 2025-04-18
- Finding
  - Medicines management
  - Published: 2025-04-18

### well_led

- Finding
  - Statutory notifications
  - Published: 2025-04-18
- Finding
  - Staff culture and values
  - Published: 2025-04-18
- Finding
  - Governance and auditing (Regulation 17)
  - Published: 2025-04-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4305819892

HomeCare Compass is an independent guide and is not affiliated with the CQC.