# LAM Care 24 - Derby

*Operated by LAM Services Limited.*

LAM Care 24 - Derby is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2023

## Practical info

- Postcode: DE1 1RZ
- Registered manager: Mazengo, Lilian
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 17/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Survey materials available in easy-read format to support people with different communication needs
  - Published: 2023-05-17
- Finding
  - Evidence: Continuous improvement evidenced by duty of candour policy, newsletter introduction and survey-based feedback loops
  - Published: 2023-05-17
- Finding
  - Evidence: Effective partnership working with professionals, including hospital teams for specialist training
  - Published: 2023-05-17
- Finding
  - Evidence: Person-centred culture with strong leadership; staff, people and relatives spoke highly of the provider
  - Published: 2023-05-17
- Finding
  - Evidence: Significant improvement in governance since last inspection; regular audits covering medicines, attendance and call timeliness
  - Published: 2023-05-17
- Finding
  - Evidence: Robust safeguarding policy in place with trained staff who understood reporting processes
  - Published: 2023-05-17
- Finding
  - Evidence: Medicines administered in line with good practice; MAR charts confirmed medicines given as prescribed and staff competency checked
  - Published: 2023-05-17
- Finding
  - Evidence: People and relatives reported feeling safe, with consistent and competent staff arriving on time
  - Published: 2023-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4301570822

HomeCare Compass is an independent guide and is not affiliated with the CQC.