# Life Care Plus Hillingdon

*Operated by Life Care Plus Limited.*

Life Care Plus Hillingdon is a CQC-regulated home-care agency in Uxbridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/05/2025

## Practical info

- Postcode: UB8 1JZ
- Registered manager: Thakkar, Rajenkumar
- Local authority: Hillingdon
- Region: London
- City: Uxbridge
- Last CQC check: 22/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-01-14
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-01-14
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-01-14

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-01-14
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-01-14
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-01-14
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-01-14
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-01-14

### Other

- Finding
  - Evidence: Electronic monitoring system used to track staff attendance at care calls
  - Published: 2020-01-29
- Finding
  - Evidence: Provider matched staff language skills to service users' preferred languages
  - Published: 2020-01-29
- Finding
  - Evidence: Good working relationship between registered manager and people/relatives, described as responsive
  - Published: 2020-01-29
- Finding
  - Evidence: Strong safeguarding awareness among staff with clear reporting processes
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager introduced staff to people and families prior to service commencement
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received comprehensive training including safeguarding, MCA, infection control, dementia care and medicines administration
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans detailing communication preferences, diversity needs and individual wishes
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staff employed with no missed calls and punctual attendance reported by relatives
  - Published: 2020-01-29
- **consent_capacity** _(minor)_
  - Evidence: a third file contained the person's written consent for their relative to make decisions for them when it stated...the person did not have the capacity to make their own decisions. This was not in line with the MCA.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: errors in the completion of the medicine administration records (MARs) had not been identified and investigated by the provider
  - Published: 2020-01-29
- **governance** _(critical)_
  - Evidence: The provider's quality assurance systems had not identified these shortfalls so these could be rectified appropriately.
  - Published: 2020-01-29
- **medication_management** _(moderate)_
  - Evidence: there was an individual medicine (to help people sleep)...recorded as administered by staff at, 'Breakfast' between 1 to 17 August...not in line with the recorded prescribed dosage
  - Published: 2020-01-29
- **staffing_levels** _(critical)_
  - Evidence: the provider requested, but had not always waited until they received, satisfactory references before employing staff. One staff records contained no employment or any other references
  - Published: 2020-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2020-01-14
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-01-14
- Finding
  - Meeting people's communication needs
  - Published: 2020-01-14
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-01-14
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-01-14

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2020-01-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-01-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-01-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4296986657

HomeCare Compass is an independent guide and is not affiliated with the CQC.