# Cherish Home Care Ltd - Sandwell

*Operated by Cherish Home Care Ltd.*

Cherish Home Care Ltd - Sandwell is a CQC-regulated home-care agency in West Bromwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/04/2022

## Practical info

- Postcode: B70 8ET
- Registered manager: Sharma, Asha
- Local authority: Sandwell
- Region: West Midlands
- City: West Bromwich
- Last CQC check: 05/Apr/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Feedback mechanisms via questionnaires and follow-up calls used to drive improvements
  - Published: 2022-04-05
- Finding
  - Evidence: Effective partnership working with health and social care professionals
  - Published: 2022-04-05
- Finding
  - Evidence: Person-centred culture with strong leadership and approachable management
  - Published: 2022-04-05
- Finding
  - Evidence: Infection control policies and PPE supply were in place
  - Published: 2022-04-05
- Finding
  - Evidence: Staff had regular training opportunities including medication competency checks
  - Published: 2022-04-05
- Finding
  - Evidence: Robust recruitment checks including DBS and references
  - Published: 2022-04-05
- Finding
  - Evidence: Systems were in place to protect people from the risk of abuse and harm
  - Published: 2022-04-05
- **record_keeping** _(minor)_
  - Evidence: MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission. We were assured this was a recording issue and people received their medicines as prescribed.
  - Published: 2022-04-05
- **governance** _(moderate)_
  - Evidence: the audits were not being carried out in an effective timeframe for any discrepancies to be investigated and actioned to protect people using the service.
  - Published: 2022-04-05
- **medication_management** _(moderate)_
  - Evidence: We found some missing signatures on medication administration records (MARS). We also found MARS records did not have entries for staff to record people's allergies or if someone was away due to a hospital admission.
  - Published: 2022-04-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-05
- Finding
  - Staffing and recruitment
  - Published: 2022-04-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-05
- Finding
  - Using medicines safely
  - Published: 2022-04-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-05
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirement
  - Published: 2022-04-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-428978516

HomeCare Compass is an independent guide and is not affiliated with the CQC.