# Naidcare

*Operated by Naid Care Limited.*

Naidcare is a CQC-regulated home-care agency in Southend On Sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/06/2023

## Practical info

- Postcode: SS1 1EF
- Local authority: Southend-on-Sea
- Region: East
- City: Southend On Sea
- Last CQC check: 10/Apr/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong person-centred culture with staff supporting people to maintain independence and make informed choices
  - Published: 2023-06-24
- Finding
  - Evidence: Staff trained in safeguarding, infection control, and specialist support for autistic people and people with learning disabilities
  - Published: 2023-06-24
- Finding
  - Evidence: Effective governance improvements made since previous Requires Improvement rating, with monthly audits, spot checks and supervisions
  - Published: 2023-06-24
- Finding
  - Evidence: Registered manager approachable and well-regarded by both staff and relatives
  - Published: 2023-06-24
- Finding
  - Evidence: Robust recruitment checks in place including DBS, references, identity verification and interviews
  - Published: 2023-06-24
- Finding
  - Evidence: Medicines competency assessments introduced since last inspection, with regular medicine audits completed
  - Published: 2023-06-24
- Finding
  - Evidence: Very low staff turnover enabling continuity of care and strong rapport between staff and people
  - Published: 2023-06-24
- Finding
  - Evidence: No missed or late calls recorded; electronic call monitoring system confirmed consistent visit delivery
  - Published: 2023-06-24
- Finding
  - Evidence: An electronic call monitoring system was in place to monitor people's call times.
  - Published: 2023-04-12
- Finding
  - Evidence: The service demonstrated working in partnership with the Local Authority and other healthcare professionals.
  - Published: 2023-04-12
- Finding
  - Evidence: People and relatives considered the service to be well run and expressed confidence in raising concerns.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff were complimentary of the registered manager and felt supported in their roles.
  - Published: 2023-04-12
- Finding
  - Evidence: Staff had access to appropriate PPE and relatives confirmed staff always wore PPE during visits.
  - Published: 2023-04-12
- Finding
  - Evidence: People said they felt safe and had no concerns about their safety or wellbeing when staff visited them.
  - Published: 2023-04-12
- **record_keeping** _(minor)_
  - Evidence: A written record was not completed or retained for two members of staff to demonstrate the discussion taken place as part of the interview process.
  - Published: 2023-04-12
- **incident_learning** _(moderate)_
  - Evidence: 142 calls recorded staff were logged in at two locations at the same time and 351 had no staff travel time included. This had not been picked up by the provider or registered manager.
  - Published: 2023-04-12
- **communication_with_families** _(moderate)_
  - Evidence: If you try to contact [Naidcare] I wouldn't be able to, based on previous attempts as there is no voicemail, it just rings.
  - Published: 2023-04-12
- **supervision_appraisal** _(moderate)_
  - Evidence: Robust induction arrangements were not in place for all staff. Not all staff had received regular supervision or spot check visits.
  - Published: 2023-04-12
- **staff_competency** _(moderate)_
  - Evidence: Staff had received medication training but had not had their competency assessed through direct observation to ensure their practice was safe.
  - Published: 2023-04-12
- **medication_management** _(moderate)_
  - Evidence: 'No outcome' was recorded, giving no indication if the person had received their medicines or not. Medication audits were not being undertaken.
  - Published: 2023-04-12
- **safeguarding** _(critical)_
  - Evidence: Internal investigations were not commenced or completed in response to the allegation of harm to ensure lessons were learned and improvements made when things go wrong.
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture; Duty of candour; Continuous learning and improving care
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4288901167

HomeCare Compass is an independent guide and is not affiliated with the CQC.