# Melody Care Aldershot Ltd

*Operated by Vopa Consulting Ltd.*

Melody Care Aldershot Ltd is a CQC-regulated home-care agency in Aldershot.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/09/2023

## Practical info

- Postcode: GU12 4ES
- Registered manager: Marsh, Amanda
- Local authority: Hampshire
- Region: South East
- City: Aldershot
- Last CQC check: 26/Sep/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Electronic monitoring of medicines administration with follow-up of any gaps in records.
  - Published: 2023-09-26
- Finding
  - Evidence: Strong partnership working with district nurses, local authorities and external agencies.
  - Published: 2023-09-26
- Finding
  - Evidence: Effective incident learning processes with staff reflection forms and refresher training following incidents.
  - Published: 2023-09-26
- Finding
  - Evidence: Positive organisational culture with career pathways, financial incentives, and recognition schemes for staff.
  - Published: 2023-09-26
- Finding
  - Evidence: Sufficient staffing with safe recruitment processes including psychometric testing for values and attitude.
  - Published: 2023-09-26
- Finding
  - Evidence: Safe medicines management with staff competency spot checks; self-administration encouraged where appropriate.
  - Published: 2023-09-26
- Finding
  - Evidence: Robust safeguarding processes in place; staff demonstrated clear understanding of responsibilities and how to raise concerns.
  - Published: 2023-09-26
- **communication_with_families** _(minor)_
  - Evidence: Three people felt communication required improvement, which the registered manager was in the process of addressing with staff.
  - Published: 2023-09-26
- **governance** _(minor)_
  - Evidence: The June 2023 audit had not been completed, due to the summer staffing pressures.
  - Published: 2023-09-26
- **missed_or_late_visits** _(minor)_
  - Evidence: Some people told us some of their calls had been late, due to traffic or a previous call running over.
  - Published: 2023-09-26
- **record_keeping** _(minor)_
  - Evidence: Staff did not document the location as recommended by guidance. We spoke with the registered manager who took action to address this with staff.
  - Published: 2023-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4287910911

HomeCare Compass is an independent guide and is not affiliated with the CQC.