# Home Instead Yeovil, Sherborne, Bridport

*Operated by Gray Care Limited.*

Home Instead Yeovil, Sherborne, Bridport is a CQC-regulated home-care agency in Yeovil.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/11/2018

## Practical info

- Postcode: BA22 8RN
- Registered manager: Tamoliene, Marianne
- Local authority: Somerset
- Region: South West
- City: Yeovil
- Last CQC check: 22/Nov/2018 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service was placed in the top 20 care providers in the south west based on independent reviews.
  - Published: 2018-11-22
- Finding
  - Evidence: Provider promoted staff wellbeing through coffee mornings and team meetings, fostering a positive workplace culture.
  - Published: 2018-11-22
- Finding
  - Evidence: Service demonstrated flexibility and responsiveness, including strong end of life care support in partnership with palliative and community nurses.
  - Published: 2018-11-22
- Finding
  - Evidence: Staff received regular 1:1 supervision, appraisals and felt well supported by an approachable management team.
  - Published: 2018-11-22
- Finding
  - Evidence: Care plans were detailed, person-centred and reflected individual preferences including culture, religion and disability needs.
  - Published: 2018-11-22
- Finding
  - Evidence: Medicines were managed safely with records completed accurately and staff competence assessed through observation.
  - Published: 2018-11-22
- Finding
  - Evidence: Continuity of care ensured through consistent allocation of regular caregivers to the same people.
  - Published: 2018-11-22
- Finding
  - Evidence: People consistently reported feeling safe and expressed high confidence in caregivers' skills and competence.
  - Published: 2018-11-22
- **care_planning** _(minor)_
  - Evidence: there were instances where specific risk assessment would ensure guidance was available to caregivers. For example, where one person was at risk of pressure wounds and another person had risks around swallowing.
  - Published: 2018-11-22
- **staff_training** _(minor)_
  - Evidence: There had been no specific training around areas of disability such as Parkinson's or differing types of dementia. However, it was recognised by the provider these were areas which needed to be provided
  - Published: 2018-11-22
- **governance** _(minor)_
  - Evidence: there were no formal auditing of care arrangements and quality of the service. For example, people receiving their reviews at the agreed frequency (after 24 hours, 4 weekly), identifying any shortfalls
  - Published: 2018-11-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4279770669

HomeCare Compass is an independent guide and is not affiliated with the CQC.