# CLIA Care

*Operated by Clia Care Ltd.*

CLIA Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/11/2022

## Practical info

- Postcode: SW18 1NL
- Registered manager: Edwin, Sohail
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 26/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with healthcare professionals and implemented their guidance into care delivery.
  - Published: 2022-11-26
- Finding
  - Evidence: People were supported in line with Right Support, Right Care, Right Culture statutory guidance.
  - Published: 2022-11-26
- Finding
  - Evidence: Service developed a parents' forum to involve relatives in the development and scrutiny of the care provision.
  - Published: 2022-11-26
- Finding
  - Evidence: Registered manager was visible, approachable and highly regarded by people, relatives and staff.
  - Published: 2022-11-26
- Finding
  - Evidence: Robust recruitment checks in place including DBS, references, photographic identification and application forms.
  - Published: 2022-11-26
- Finding
  - Evidence: Sufficient staffing levels deployed, including flexible one-to-one support enabling people to participate in activities of their choice.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff were well versed in safeguarding responsibilities and the registered manager worked closely with local authority safeguarding teams.
  - Published: 2022-11-26
- **governance** _(minor)_
  - Evidence: The audits could benefit from further structure and clarity in relation to what specific areas are being covered and any additional action to be undertaken following the audits.
  - Published: 2022-11-26
- **medication_management** _(minor)_
  - Evidence: Medicines records would have benefitted from additional details to follow best practice, such as ensuring where coding was used the reason for omission was always given.
  - Published: 2022-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4279526341

HomeCare Compass is an independent guide and is not affiliated with the CQC.