# Authentic Kare Kettering

*Operated by Authentic Kare Company Limited.*

Authentic Kare Kettering is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/05/2023

## Practical info

- Postcode: NN16 8BH
- Registered manager: Toendepi, Shungu
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 23/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong feedback from people, relatives, and healthcare professionals praising care quality and responsiveness.
  - Published: 2023-05-23
- Finding
  - Evidence: Registered manager working with external coach and business plan to drive continuous improvement.
  - Published: 2023-05-23
- Finding
  - Evidence: Positive staff culture with regular supervision, spot checks, and monthly team meetings.
  - Published: 2023-05-23
- Finding
  - Evidence: Person-centred care with staff knowing people well, including recruiting staff with specific communication skills.
  - Published: 2023-05-23
- Finding
  - Evidence: Quality assurance audits with action plans embedded into practice, improving management oversight.
  - Published: 2023-05-23
- Finding
  - Evidence: Medicines administered safely with accurate MAR records, competency assessments, and quality audits.
  - Published: 2023-05-23
- Finding
  - Evidence: Strong safeguarding culture with staff training, referral processes, and lessons learned discussed in team meetings.
  - Published: 2023-05-23
- Finding
  - Evidence: Effective electronic rota and care planning systems providing clear guidance to staff for safe support.
  - Published: 2023-05-23
- Finding
  - Evidence: Safe recruitment processes embedded following previous breach of Regulation 19, with robust DBS and overseas police checks.
  - Published: 2023-05-23
- **supervision_appraisal** _(minor)_
  - Evidence: Surveys had not been completed recently by staff. The registered manager explained there was recent discussion with staff about different formats of gathering feedback.
  - Published: 2023-05-23
- **incident_learning** _(minor)_
  - Evidence: The provider informed us they would re-introduce a monthly analysis of accidents and incidents to strengthen the systems in place.
  - Published: 2023-05-23
- **governance** _(minor)_
  - Evidence: The registered manager had not submitted their annual Provider Information Return (PIR) to CQC.
  - Published: 2023-05-23
- Finding
  - Evidence: Duty of candour systems in place and displayed
  - Published: 2022-08-18
- Finding
  - Evidence: Satisfaction surveys and 'You said, we did' action plan in place
  - Published: 2022-08-18
- Finding
  - Evidence: Engagement with partner agencies including GPs, district nurses and social workers
  - Published: 2022-08-18
- Finding
  - Evidence: Staff knowledgeable about identifying and reporting abuse and whistleblowing
  - Published: 2022-08-18
- Finding
  - Evidence: People felt safe and safeguarding processes were followed when required
  - Published: 2022-08-18
- Finding
  - Evidence: Staff trained in infection prevention and control with positive feedback on PPE practice
  - Published: 2022-08-18
- Finding
  - Evidence: Positive feedback from people and relatives about the timeliness, consistency and quality of care
  - Published: 2022-08-18
- **leadership** _(moderate)_
  - Evidence: The provider was not prepared or organised to facilitate a CQC inspection. Gaining access to the necessary information to complete the inspection was difficult.
  - Published: 2022-08-18
- **supervision_appraisal** _(minor)_
  - Evidence: There was no overall tracker to show when these took place, so the provider could not confirm these occurred at the frequency set out in their policy.
  - Published: 2022-08-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-18
- Finding
  - Using medicines safely
  - Published: 2022-08-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-18
- Finding
  - Staffing and recruitment
  - Published: 2022-08-18

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2022-08-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging and involving people, public and staff
  - Published: 2022-08-18
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-08-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4272554742

HomeCare Compass is an independent guide and is not affiliated with the CQC.