# Authentic Kare Milton Keynes

*Operated by Authentic Kare Company Limited.*

Authentic Kare Milton Keynes is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2023

## Practical info

- Postcode: MK2 3HU
- Registered manager: Toendepi, Shungu
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 17/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Business plan and external coaching in place to drive and monitor ongoing service improvements.
  - Published: 2024-01-12
- Finding
  - Evidence: Registered manager worked openly with local authority, GPs, district nurses and occupational therapists.
  - Published: 2024-01-12
- Finding
  - Evidence: Infection prevention and control training in place; staff continued wearing masks and using PPE beyond government requirements.
  - Published: 2024-01-12
- Finding
  - Evidence: Medicines administered safely with MAR records, PRN guidance, staff competency assessments and medicines audits.
  - Published: 2024-01-12
- Finding
  - Evidence: Staff supported through supervision, spot checks, competency checks and monthly team meetings.
  - Published: 2024-01-12
- Finding
  - Evidence: People received consistent care from regular staff who knew them well; relatives reported high satisfaction.
  - Published: 2024-01-12
- Finding
  - Evidence: Comprehensive quality assurance audits with action plans embedded into practice, resolving previous breach of Regulation 17.
  - Published: 2024-01-12
- Finding
  - Evidence: Safe recruitment processes embedded following previous breach of Regulation 19, with DBS and overseas police checks completed.
  - Published: 2024-01-12
- **incident_learning** _(minor)_
  - Evidence: The provider informed us they would re-introduce a monthly analysis of accidents and incidents to strengthen the systems in place.
  - Published: 2024-01-12
- **supervision_appraisal** _(minor)_
  - Evidence: Surveys had not been completed recently by staff. The registered manager explained there was recent discussion with staff about different formats of gathering feedback.
  - Published: 2024-01-12
- **record_keeping** _(minor)_
  - Evidence: The registered manager had not submitted their annual Provider Information Return (PIR) to CQC.
  - Published: 2024-01-12
- Finding
  - Evidence: 'You said, we did' action plan in place addressing feedback from satisfaction surveys
  - Published: 2022-08-18
- Finding
  - Evidence: Duty of candour systems were in place and the provider engaged with partner agencies including GPs, district nurses and social workers
  - Published: 2022-08-18
- Finding
  - Evidence: Person-centred care delivered with families involved and accommodating call time changes
  - Published: 2022-08-18
- Finding
  - Evidence: Staff always had access to PPE including masks, aprons, gloves and hand sanitiser
  - Published: 2022-08-18
- Finding
  - Evidence: Staff had received training in infection prevention and control with positive feedback about staff practice
  - Published: 2022-08-18
- Finding
  - Evidence: People felt safe with the care they received and safeguarding processes were followed when required
  - Published: 2022-08-18
- Finding
  - Evidence: People and relatives provided positive feedback about the quality, timeliness and consistency of care received
  - Published: 2022-08-18
- **leadership** _(moderate)_
  - Evidence: The provider was not prepared or organised to facilitate a CQC inspection. We could not gain access to the office on the first day of the inspection, and on the second day limited information was available
  - Published: 2022-08-18
- **supervision_appraisal** _(minor)_
  - Evidence: There was no overall tracker to show when these took place, so the provider could not confirm these occurred at the frequency set out in their policy
  - Published: 2022-08-18
- **incident_learning** _(moderate)_
  - Evidence: Regular reviews of accidents and incidents to identify any patterns or themes and identify where lessons could be learned did not take place. This meant opportunities for improvement may be missed.
  - Published: 2022-08-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-18
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-18
- Finding
  - Using medicines safely
  - Published: 2022-08-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-18
- Finding
  - Staffing and recruitment
  - Published: 2022-08-18

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2022-08-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging and involving people, public and staff
  - Published: 2022-08-18
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care
  - Published: 2022-08-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4272430636

HomeCare Compass is an independent guide and is not affiliated with the CQC.