# Solihull Care Ltd - 2Care4You Home & Community Care

*Operated by Solihull Care Limited.*

Solihull Care Ltd - 2Care4You Home & Community Care is a CQC-regulated home-care agency in Solihull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 01/11/2019

## Practical info

- Postcode: B92 7HP
- Registered manager: Taylor-Dowe, Catherine
- Local authority: Solihull
- Region: West Midlands
- City: Solihull
- Last CQC check: 01/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality
  - Published: 2021-10-30
- Finding
  - Promoting equality and human rights
  - Published: 2021-10-30
- Finding
  - Dignity, respect and independence
  - Published: 2021-10-30
- Finding
  - Kindness and compassion
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2021-10-30
- Finding
  - Staff induction
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff competency checks
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Annual quality questionnaires were sent to gather people's views on the service.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager had identified improvement areas and implemented an action plan.
  - Published: 2021-10-30
- Finding
  - Evidence: A book of remembrance and staff attendance at funerals demonstrated compassionate culture.
  - Published: 2021-10-30
- Finding
  - Evidence: An induction programme in line with the Care Certificate was in place for new staff.
  - Published: 2021-10-30
- Finding
  - Evidence: End of life care plans documented people's future wishes.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff followed good infection control practices including use of gloves and aprons.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Accessible information
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and person-centred care
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Medicines administration
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Recruitment procedures
  - Published: 2021-10-30
- Finding
  - Risk assessments
  - Published: 2021-10-30
- Finding
  - Call monitoring and visit logging
  - Published: 2021-10-30

### well_led

- Finding
  - Registered manager commitment and improvement planning
  - Published: 2021-10-30
- Finding
  - Staff support and communication
  - Published: 2021-10-30
- Finding
  - Provider oversight
  - Published: 2021-10-30
- Finding
  - Incident analysis and learning
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance systems
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4259095707

HomeCare Compass is an independent guide and is not affiliated with the CQC.