# Sycamore Court

*Operated by Sanctuary Home Care Limited.*

Sycamore Court is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/11/2023

## Practical info

- Postcode: LE4 5RB
- Registered manager: South, Siobhan
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 23/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt valued, involved and supported; positive staff culture observed throughout.
  - Published: 2023-11-23
- Finding
  - Evidence: Provider worked in partnership with external professionals to support positive outcomes.
  - Published: 2023-11-23
- Finding
  - Evidence: Positive person-centred culture; people had full choice and control over how they lived their lives.
  - Published: 2023-11-23
- Finding
  - Evidence: Robust quality monitoring systems, continuous oversight, and a service improvement plan were in place.
  - Published: 2023-11-23
- Finding
  - Evidence: Medicines management was safe, with staff training, competency assessments, and GP review processes in place.
  - Published: 2023-11-23
- Finding
  - Evidence: Sufficient staffing with 24-hour on-site presence, enabling flexible and responsive care delivery.
  - Published: 2023-11-23
- Finding
  - Evidence: People felt safe and were protected from abuse and avoidable harm; staff demonstrated clear safeguarding knowledge.
  - Published: 2023-11-23
- **care_planning** _(minor)_
  - Evidence: guidance could be more detailed in relation to a person's communication and a person's health need. We discussed this with the registered manager who agreed to review this information.
  - Published: 2023-11-23
- Finding
  - Evidence: Registered manager fostered an open, transparent culture with regular quality audits, staff meetings, satisfaction surveys and continuous improvement processes including an 'innovation file'.
  - Published: 2023-11-02
- Finding
  - Evidence: Strong community integration focus, with people supported to access local services, develop independence skills and reduce social isolation.
  - Published: 2023-11-02
- Finding
  - Evidence: People were supported to make decisions in line with MCA principles; care plans used pictorial formats and communication tools to maximise individual choice.
  - Published: 2023-11-02
- Finding
  - Evidence: Staff received comprehensive induction, ongoing training and regular supervision, with positive feedback about management support and development opportunities.
  - Published: 2023-11-02
- Finding
  - Evidence: Detailed, person-centred risk assessments covered medicines, behaviour and community safety, with regular review and incident learning through team meetings and supervision.
  - Published: 2023-11-02
- Finding
  - Evidence: People felt safe with a consistent staff team and robust safeguarding policies; staff demonstrated strong knowledge of abuse types and reporting procedures.
  - Published: 2023-11-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4249691922

HomeCare Compass is an independent guide and is not affiliated with the CQC.