# Winsor Care Services

*Operated by Winsor Care Services Limited.*

Winsor Care Services is a CQC-regulated home-care agency in Addlestone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 11/06/2024

## Practical info

- Postcode: KT15 1QJ
- Registered manager: Kizza, Florence
- Local authority: Surrey
- Region: South East
- City: Addlestone
- Last CQC check: 11/Jun/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-10-01
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-10-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-10-01

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-10-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-10-01
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-10-01
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-10-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-10-01

### Other

- Finding
  - Evidence: Infection prevention and control practices were found to be satisfactory, with appropriate use of PPE.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding principles and their individual responsibilities.
  - Published: 2025-10-01
- Finding
  - Evidence: People were supported to eat and drink well, with staff cooking personalised meals and encouraging nutrition.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff had received training in medicines and specific care needs such as PEG feeding, and felt equipped to carry out their duties.
  - Published: 2025-10-01
- Finding
  - Evidence: Recruitment improvements made since last inspection; all pre-employment checks now in place for staff recruited after the previous inspection.
  - Published: 2025-10-01
- Finding
  - Evidence: Staff treated people with kindness, respect and dignity; people reported feeling safe with their regular carers and noted strong continuity of staff.
  - Published: 2025-10-01
- **consent_capacity** _(minor)_
  - Evidence: Where people's consent forms had been signed by people's relatives it was not always clear that was lawful
  - Published: 2025-10-01
- **end_of_life_care** _(minor)_
  - Evidence: People's records did not have people's end of life wishes recorded. This meant that staff would not know how to support people if their condition deterioriated.
  - Published: 2025-10-01
- **staff_competency** _(moderate)_
  - Evidence: There was no evidence that staff competencies were being checked regularly. This meant the provider failed to reassure themselves the training provided to staff was effective.
  - Published: 2025-10-01

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-10-01
- Finding
  - End of life care and support
  - Published: 2025-10-01
- Finding
  - Planning personalised care to ensure people have choice and control; meeting communication needs
  - Published: 2025-10-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-10-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-10-01
- Finding
  - Staffing and recruitment
  - Published: 2025-10-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2025-10-01
- Finding
  - Using medicines safely
  - Published: 2025-10-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-10-01

### well_led

- Finding
  - Duty of candour and working in partnership with others
  - Published: 2025-10-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-10-01
- Finding
  - Continuous learning and improving care
  - Published: 2025-10-01
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2025-10-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4247624467

HomeCare Compass is an independent guide and is not affiliated with the CQC.