# Bluewood Care Limited

Bluewood Care Limited is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Good |

Rating published: 23/10/2024

## Practical info

- Postcode: CV6 5SF
- Registered manager: Maina, Maxwell
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 23/Oct/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-06-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-06-15
- Finding
  - Assessing people's needs and choices; consent and MCA
  - Published: 2024-06-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-06-15

### Other

- Finding
  - Evidence: Staff monitored people's health and wellbeing and shared concerns with family members appropriately.
  - Published: 2024-06-15
- Finding
  - Evidence: People told us staff asked them for consent prior to supporting them with personal care.
  - Published: 2024-06-15
- Finding
  - Evidence: Staff felt supported by management; comments included managers are approachable and supportive.
  - Published: 2024-06-15
- Finding
  - Evidence: Staff understood their responsibilities to report safeguarding concerns to the registered manager.
  - Published: 2024-06-15
- Finding
  - Evidence: Staff had access to PPE and used these when supporting people with personal care.
  - Published: 2024-06-15
- Finding
  - Evidence: Staff were recruited safely with references and completed DBS checks.
  - Published: 2024-06-15
- Finding
  - Evidence: There were enough staff to provide people's planned care and people were supported by regular staff.
  - Published: 2024-06-15
- **leadership** _(critical)_
  - Evidence: The provider and registered manager had failed to ensure they had sufficient oversight of the service to ensure regulatory compliance.
  - Published: 2024-06-15
- **record_keeping** _(moderate)_
  - Evidence: Reviews of people's assessed needs were not recorded which meant staff did not have up-to-date information about people's needs to ensure they received the right support.
  - Published: 2024-06-15
- **safeguarding** _(moderate)_
  - Evidence: The registered manager had failed to always recognise what may constitute abuse.
  - Published: 2024-06-15
- **consent_capacity** _(moderate)_
  - Evidence: One person who had a legally appointed person acting on their behalf to make important decisions had no mental capacity assessment.
  - Published: 2024-06-15
- **staff_training** _(moderate)_
  - Evidence: Most staff had not undertaken up to date safeguarding training.
  - Published: 2024-06-15
- **staff_competency** _(critical)_
  - Evidence: The registered manager and care co-ordinator confirmed to us that neither of them were qualified to deliver this training [moving and handling].
  - Published: 2024-06-15
- **staff_training** _(moderate)_
  - Evidence: Staff training is not good, I have to train them. I'm not happy with their understanding of skin care and moving and handling skills.
  - Published: 2024-06-15
- **incident_learning** _(critical)_
  - Evidence: A safeguarding incident had resulted in a person being hospitalised. The provider had failed to ensure that suitable risk management plans were implemented to reduce the risk of reoccurrence.
  - Published: 2024-06-15
- **governance** _(critical)_
  - Evidence: Care plan audits did not take place. This meant opportunities were missed to identify where improvements were needed in risk management.
  - Published: 2024-06-15

### safe

- Finding
  - Staffing and recruitment
  - Published: 2024-06-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-06-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-06-15
- Finding
  - Preventing and controlling infection
  - Published: 2024-06-15
- Finding
  - Using medicines safely
  - Published: 2024-06-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-06-15

### well_led

- Finding
  - Duty of candour
  - Published: 2024-06-15
- Finding
  - Engaging and involving people; continuous learning and improving care
  - Published: 2024-06-15
- Finding
  - Working in partnership with others
  - Published: 2024-06-15
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements
  - Published: 2024-06-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4247454635

HomeCare Compass is an independent guide and is not affiliated with the CQC.