# Trinity Carestaff Solutions Limited

Trinity Carestaff Solutions Limited is a CQC-regulated home-care agency in Cambridge.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/06/2021

## Practical info

- Postcode: CB21 4XN
- Registered manager: Woods, Melanie
- Local authority: Cambridgeshire
- Region: East
- City: Cambridge
- Last CQC check: 19/Jun/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open and honest management team that worked with a consultant and local authority to improve
  - Published: 2022-05-14
- Finding
  - Evidence: Person-centred culture with staff treating people as individuals and spending meaningful time with them
  - Published: 2022-05-14
- Finding
  - Evidence: Effective governance with mock inspections every six months and weekly round reviews
  - Published: 2022-05-14
- Finding
  - Evidence: Robust recruitment checks completed; previous gaps rectified
  - Published: 2022-05-14
- Finding
  - Evidence: Improved reliability and continuity of staff; no missed calls in the previous two months
  - Published: 2022-05-14
- Finding
  - Evidence: Medicines administered safely with monthly audits and staff competency assessments
  - Published: 2022-05-14
- Finding
  - Evidence: Risk management of complex care needs consistently in place and reviewed; care plans clearly guide staff
  - Published: 2022-05-14
- Finding
  - Evidence: Improvements made and provider no longer in breach of regulations; service removed from Special Measures
  - Published: 2022-05-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-05-14
- Finding
  - Staffing and recruitment
  - Published: 2022-05-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-14
- Finding
  - Using medicines safely
  - Published: 2022-05-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-05-14

### well_led

- Finding
  - Working in partnership with others; duty of candour
  - Published: 2022-05-14
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-14
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-05-14
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4236981689

HomeCare Compass is an independent guide and is not affiliated with the CQC.