# Zenith Care Recruitment

*Operated by Zenithcare Resources Management Services Ltd.*

Zenith Care Recruitment is a CQC-regulated home-care agency in Dagenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/12/2023

## Practical info

- Postcode: RM9 5RP
- Registered manager: Obisesan, Toyin
- Local authority: Barking and Dagenham
- Region: London
- City: Dagenham
- Last CQC check: 06/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Cultural and religious beliefs recorded in care plans and considered at pre-assessment and reviews.
  - Published: 2023-12-07
- Finding
  - Evidence: Positive feedback from relatives and professionals; service described as going 'above and beyond'.
  - Published: 2023-12-07
- Finding
  - Evidence: Well-led improvement since last inspection: governance moved from Requires Improvement to Good.
  - Published: 2023-12-07
- Finding
  - Evidence: Robust quality assurance systems with recorded audits on care plans, risk assessments, medicines and staff files.
  - Published: 2023-12-07
- Finding
  - Evidence: Safe recruitment practices followed including DBS checks, identity verification and references.
  - Published: 2023-12-07
- Finding
  - Evidence: Medicines managed safely with support plans, MAR charts, training and competency assessments.
  - Published: 2023-12-07
- Finding
  - Evidence: Digital call monitoring system implemented to verify staff attendance and punctuality at care calls.
  - Published: 2023-12-07
- Finding
  - Evidence: Risk assessments in place covering specific health conditions (Parkinson's, high blood pressure, diabetes), falls, personal hygiene and skin integrity.
  - Published: 2023-12-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-12-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-07
- Finding
  - Staffing and recruitment
  - Published: 2023-12-07
- Finding
  - Using medicines safely
  - Published: 2023-12-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-07
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-07
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4236808110

HomeCare Compass is an independent guide and is not affiliated with the CQC.