# Voyage (DCA) (North 3)

*Operated by Voyage 1 Limited.*

Voyage (DCA) (North 3) is a CQC-regulated home-care agency in Hartlepool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/02/2024

## Practical info

- Postcode: TS25 5TG
- Registered manager: Devine, Neil
- Local authority: Hartlepool
- Region: North East
- City: Hartlepool
- Last CQC check: 06/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective partnership working with other agencies, including accompanying people to hospital appointments.
  - Published: 2024-02-06
- Finding
  - Evidence: Staff spoke very positively about the organisation, citing development opportunities and approachable management.
  - Published: 2024-02-06
- Finding
  - Evidence: Person-centred culture promoting independence, with people developing life skills and engaging actively in their communities.
  - Published: 2024-02-06
- Finding
  - Evidence: Strong governance with regular internal audits, checks, and a registered manager aware of Duty of Candour responsibilities.
  - Published: 2024-02-06
- Finding
  - Evidence: Staff understood and implemented STOMP principles, ensuring medicines were not used excessively to control behaviour.
  - Published: 2024-02-06
- Finding
  - Evidence: Rota management ensured consistent care from the same staff, particularly important for people with autism who rely on routine.
  - Published: 2024-02-06
- Finding
  - Evidence: People felt safe and staff were trained in safeguarding procedures; relatives consistently reported people were happy and secure.
  - Published: 2024-02-06
- **communication_with_families** _(minor)_
  - Evidence: We discussed with the operations director, the comments from 2 relative's where communication could be improved.
  - Published: 2024-02-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4236791930

HomeCare Compass is an independent guide and is not affiliated with the CQC.