# Inna Care

*Operated by Inna Care Ltd.*

Inna Care is a CQC-regulated home-care agency in Romford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 12/09/2025

## Practical info

- Postcode: RM1 1QX
- Registered manager: Dinsorean, Florina
- Local authority: Havering
- Region: London
- City: Romford
- Last CQC check: 12/Sep/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-17

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-10-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-17
- Finding
  - Assessing people's needs and choices
  - Published: 2023-10-17

### Other

- Finding
  - Evidence: Quality assurance had improved, with regular spot checks and audits covering medicines, staff files, IPC and dignity.
  - Published: 2023-10-17
- Finding
  - Evidence: People and relatives were complimentary about the kindness and quality of care staff.
  - Published: 2023-10-17
- Finding
  - Evidence: Lessons were learned from incidents; accident and incident forms were completed and discussed in meetings.
  - Published: 2023-10-17
- Finding
  - Evidence: The service met people's communication needs including for those who are profoundly deaf.
  - Published: 2023-10-17
- Finding
  - Evidence: People's equality, diversity and cultural needs were recorded and respected in care delivery.
  - Published: 2023-10-17
- Finding
  - Evidence: Staff received regular supervision and appraisals, and a training matrix confirmed all staff were up to date.
  - Published: 2023-10-17
- Finding
  - Evidence: Risk assessments were person-centred and updated as needs changed, covering choking, falls and specific health conditions.
  - Published: 2023-10-17
- Finding
  - Evidence: Infection prevention measures were in place, with staff trained and supplied with PPE.
  - Published: 2023-10-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-10-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-17
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-10-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-10-17

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-17
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-17
- Finding
  - Using medicines safely
  - Published: 2023-10-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-17
- Finding
  - Staffing and recruitment
  - Published: 2023-10-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-10-17
- Finding
  - Managers and staff being clear about roles; duty of candour
  - Published: 2023-10-17
- Finding
  - Promoting a positive culture; continuous learning; engaging people and staff
  - Published: 2023-10-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4236588711

HomeCare Compass is an independent guide and is not affiliated with the CQC.