# Wirral & Liverpool Community Services

*Operated by The Disabilities Trust.*

Wirral & Liverpool Community Services is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/01/2019

## Practical info

- Postcode: L8 7SZ
- Registered manager: Finch, Craig
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 11/Jan/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Clear lines of accountability with experienced registered manager supported by knowledgeable team leaders.
  - Published: 2021-10-30
- Finding
  - Evidence: Service aligned with Registering the Right Support values: choice, promotion of independence and inclusion.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received training relevant to roles including specialist topics such as autism awareness, epilepsy and brain injury awareness.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective governance systems including monthly health and wellbeing audits, team meetings and quality monitoring by head office.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust staff recruitment processes including DBS checks, verified references and structured induction mapped to the Care Certificate.
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred care plans including 'My Goal and Aspiration Plan' regularly reviewed with involvement of people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: Medication was correctly administered and recorded by trained staff with competency checks and medication audits in place.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff developed well-established, caring and positive relationships with people supported, promoting independence and individual choice.
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4232317424

HomeCare Compass is an independent guide and is not affiliated with the CQC.