# Phoenix Bespoke Support

*Operated by Phoenix (Bespoke Support) Limited.*

Phoenix Bespoke Support is a CQC-regulated home-care agency in Brighton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Outstanding |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/11/2022

## Practical info

- Postcode: BN41 2DP
- Registered manager: Becker, Paul
- Local authority: Brighton and Hove
- Region: South East
- City: Brighton
- Last CQC check: 08/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-08
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-08

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-08
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-11-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-11-08
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-11-08

### Other

- Finding
  - Evidence: Open, inclusive leadership with regular audits, supervision, appraisals and quality assurance spot checks.
  - Published: 2022-11-08
- Finding
  - Evidence: Celebration of cultural diversity through events and staff matching, promoting equality and inclusion.
  - Published: 2022-11-08
- Finding
  - Evidence: Active involvement of people and families in service development, care planning and staff recruitment.
  - Published: 2022-11-08
- Finding
  - Evidence: Robust risk assessments including positive behaviour support plans, medicines audits and infection prevention and control procedures.
  - Published: 2022-11-08
- Finding
  - Evidence: Consistent staffing with staff knowing people extremely well, building meaningful long-term relationships.
  - Published: 2022-11-08
- Finding
  - Evidence: Strong person-centred culture empowering people to live independently, including supported volunteering and community participation.
  - Published: 2022-11-08
- Finding
  - Evidence: Exceptional care matching process involving people and families in recruiting and selecting care workers by age, gender, ethnicity, faith and interests.
  - Published: 2022-11-08
- Finding
  - Evidence: Innovative use of personalised social stories to support people with learning disabilities and autism to achieve goals, including COVID-19 vaccination and independent travel.
  - Published: 2022-11-08

### responsive

- Finding
  - End of life care and support; improving care quality in response to complaints
  - Published: 2022-11-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-08
- Finding
  - Planning personalised care; supporting people to maintain relationships and activities
  - Published: 2022-11-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-08
- Finding
  - Using medicines safely
  - Published: 2022-11-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-08
- Finding
  - Staffing and recruitment
  - Published: 2022-11-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-08

### well_led

- Finding
  - Continuous learning and improving care; duty of candour
  - Published: 2022-11-08
- Finding
  - Managers and staff understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-08
- Finding
  - Engaging and involving people, the public and staff; working in partnership with others
  - Published: 2022-11-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-423031148

HomeCare Compass is an independent guide and is not affiliated with the CQC.