# Quality Healthcare Solutions

*Operated by Quality Healthcare Solutions Limited.*

Quality Healthcare Solutions is a CQC-regulated home-care agency in Hornchurch.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/08/2024

## Practical info

- Postcode: RM11 1QL
- Registered manager: Wilcox, Kerry
- Local authority: Havering
- Region: London
- City: Hornchurch
- Last CQC check: 05/Aug/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Compassionate and person-centred care delivery
  - Published: 2020-01-29
- Finding
  - Involvement in care decisions
  - Published: 2020-01-29
- Finding
  - Dignity, respect and privacy
  - Published: 2020-01-29

### effective

- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Staff induction, training and support
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Management team responsive to CCG feedback and had implemented improvements since new manager appointed
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance systems including monthly audits, spot checks, surveys, and telephone monitoring
  - Published: 2020-01-29
- Finding
  - Evidence: End of life care supported sensitively in partnership with St Francis Hospice
  - Published: 2020-01-29
- Finding
  - Evidence: People felt respected, treated with dignity, and involved in care planning decisions
  - Published: 2020-01-29
- Finding
  - Evidence: Mental Capacity Act principles embedded in practice with capacity screening tools and consent documentation
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervisions quarterly and end-of-probation reviews; training matrix in place
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines administered safely with MAR records completed without gaps and staff competency assessed via spot checks
  - Published: 2020-01-29
- Finding
  - Evidence: Safe recruitment procedures including DBS checks, references, and right-to-work verification
  - Published: 2020-01-29
- Finding
  - Evidence: Effective electronic monitoring system ('Pass System') ensured staff arrived on time and calls were tracked
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood safeguarding responsibilities and could describe reporting processes clearly
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: some 'client log notes' about people used language that did not demonstrate appropriate levels of respect and dignity for the person.
  - Published: 2020-01-29
- **complaints_handling** _(moderate)_
  - Evidence: a complaint about the conduct of some care staff that we were made aware of, was not logged and recorded.
  - Published: 2020-01-29
- **care_planning** _(moderate)_
  - Evidence: the care plans were more focused on task orientation...They required further details to ensure they were more person centred.
  - Published: 2020-01-29

### responsive

- Finding
  - Meeting people's needs and responsiveness
  - Published: 2020-01-29
- Finding
  - Complaints handling and recording
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Safeguarding people from abuse
  - Published: 2020-01-29

### well_led

- Finding
  - Staff engagement and feedback
  - Published: 2020-01-29
- Finding
  - Leadership and management culture
  - Published: 2020-01-29
- Finding
  - Governance and quality assurance
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-4229239326

HomeCare Compass is an independent guide and is not affiliated with the CQC.